Supervisor-Front Office
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Key skills for this role
Role Overview
The Ritz-Carlton Hotel Company is seeking a Front Office Supervisor to manage guest check-ins, handle payments, and ensure guest satisfaction.
The role requires at least 1 year of related work experience and 1 year of supervisory experience.
Key Skills for This Role
Full Job Posting
Job Overview
The Ritz-Carlton Hotel Company is seeking a Front Office Supervisor to manage guest check-ins, handle payments, and ensure guest satisfaction.
The role requires at least 1 year of related work experience and 1 year of supervisory experience.
Responsibilities
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information and ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing, and compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports, supply guests with directions and property information, and accommodate guest requests.
- Process all payment types, vouchers, paid-outs, and charges, balance and drop receipts, and count and secure bank at beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures, notify Loss Prevention/Security of any guest reports of theft.
- Assist management in training, evaluating, counseling, motivating and coaching employees.
- Develop/maintain positive working relationships, support team to reach common goals, and listen and respond appropriately to employee concerns.
- Follow company policies and procedures, report accidents, injuries, and unsafe work conditions to manager, and complete safety training and certifications.
- Welcome and acknowledge guests, anticipate and address guests’ service needs, and assist individuals with disabilities.
- Ensure adherence to quality standards, enter and locate information using computers/POS systems, and perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
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