Supervisor-Front Office

The Ritz-Carlton Hotel Company is seeking a Front Office Supervisor to manage guest check-ins, handle payments, and ensure guest satisfaction.

The role involves processing guest check-ins, verifying guest identity, form of payment, assigning rooms, and activating/issuing room keys.

The supervisor will set up accurate accounts for each guest, enter Marriott Rewards information, and ensure rates match market codes.

The supervisor will secure payment prior to issuing room keys, verify/adjust billing, and compile daily reports/logs/contingency lists.

The supervisor will complete cashier and closing reports, supply guests with directions and property information, and accommodate guest requests.

The supervisor will process all payment types, vouchers, paid-outs, and charges, balance and drop receipts, and count/secure the bank at the beginning and end of the shift.

The supervisor will obtain manual authorizations, follow all Accounting procedures, and notify Loss Prevention/Security of any guest reports of theft.

The supervisor will assist management in training, evaluating, counseling, motivating, and coaching employees, and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

The supervisor will develop/maintain positive working relationships, support the team to reach common goals, and listen and respond appropriately to employee concerns.

The supervisor will follow company policies and procedures, report accidents, injuries, and unsafe work conditions to the manager, and complete safety training and certifications.

The supervisor will maintain confidentiality of proprietary information, protect company assets, and welcome and acknowledge guests, anticipating and addressing guests’ service needs.

The supervisor will assist individuals with disabilities, thank guests with genuine appreciation, and speak using clear and professional language.