Supervisor-Front Desk
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Key skills for this role
About the Role
Marriott International seeks a Front Desk Supervisor for Sheraton in Dubai. The role involves assisting with guest check-ins, problem payments, and coordinating with housekeeping. Requires 1 year of related work experience and a high school diploma.
Key Skills for This Role
Responsibilities
- Assist staff with expediting problem payments (e.g., problems processing credit card)
- Follow up with guest regarding satisfaction with guest related issues
- Process all guest check ins by confirming reservations, assigning room, and issuing and activating room key
- Process all payment types such as room charges, cash, checks, debit, or credit
- Set up accurate accounts for each guest upon check in
- Anticipate sold out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
- Block rooms in the computer and identify designated requirements and requests
- Coordinate with Housekeeping to track readiness of rooms for check in
- Review shift logs/daily memo books and document pertinent information in logbooks
- Count bank at the beginning and end of shift; balance and drop receipts according to Accounting specifications
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience required
Full Job Posting
Position Summary
- Assist staff with expediting problem payments.
- Follow up with guest regarding satisfaction with guest related issues.
- Process all guest check ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Set up accurate accounts for each guest upon check in.
- Anticipate sold out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
- Block rooms in the computer and identify designated requirements and requests.
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
- Coordinate with Housekeeping to track readiness of rooms for check in.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Additional Responsibilities
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
- Anticipate and address guests’ service needs.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Ensure adherence to quality expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
Equal Opportunity Employer
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About Sheraton
- When you join the Sheraton family, you become a member of its global community.
- We’ve been a place to gather and connect since 1937.
- At Sheraton, associates create a sense of belonging in more than 400 communities around the world.
- We invite, we welcome, and we connect guests through engaging experiences and thoughtful service.
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