Supervisor Field Services

Qualifications:

• Minimum 4 years of experience of increasing responsibility in operations and/or field services roles.
• Experience in a field assignment preferred.
• Minimum 2 years of effective people leadership including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing assigned staff with the expected outcome of a consistently positive client experience and attainment of SLA’s.
• Qualified candidates will possess strong critical thinking and problem-solving abilities and show initiative, as evidenced by constructing and analyzing data to evaluate performance and transactional quality of an evolving and complex business.
• Preferred Associates or Bachelors Degree.
• Successful completion of the Nlets fingerprinting background assessment.
• Knowledge:
• Excellent written and verbal communication skills.
• Strong leadership/supervision skills and motivation techniques.
• Strong multi-tasking skills.
• Working knowledge of Microsoft Office.
• Must be willing to work outside.
• Ability to travel on short notice.
• Work Environment:
• A Field Service Supervisor will have some exposure to outside weather conditions such as wet and/or humid environments, extreme cold and/or heat, dusty and noisy work environments. Noise levels will typically be moderate to moderately loud. You may also be exposed to high, precarious places in work at heights in excess of 10ft. Regularly work near moving traffic and occasional night work with reduced visibility. Some weekend and overtime work may be required; overnight travel may be required with this position. Field Service Supervisors frequently work alone. Field Service Supervisor will be asked to visit field locations, construction sites for service needs, hands on training of employees and spot checking the field technicians under their control.
• Breakdown:
• a) Up to 50% travel, working outdoors or driving.
• b) Periodic on call work outside normal business hours
• c) Periodic overtime and/or night work
• Physical Requirements:
• These physical demands are representative of what a field service supervisor may encounter in the field and are similar to that of a field technician, only less frequent. You will be involved primarily with fieldworkon outside construction/service sites involving long-term standing and perhaps repetitive motions. You must have the ability to stand or sit for long periods of time and to perform strenuous physical labor under adverse field conditions.