Supervisor, Field Service Representatives

Do you have a passion for customer service?

Does the phrase “coach and develop” describe your approach to management?

Would you thrive in a role where you build relationships with plan participants, union representatives, and employers while making a meaningful impact?

If so, we hope you’ll consider NWA for your next career move.

What you'll be doing...

The Supervisor, Field Service Representatives oversees and manages a team of client service professionals and serves as the liaison with local unions, employers and participants.

You will:

• Manage the Field Service team including hiring, training and scheduling
• Meet with plan participants, union representatives, and employers to explain pension plan eligibility, participation requirements, benefits, and plan provisions.
• Conduct individual and group meetings to assist participants with benefit applications, retirement options, and eligibility questions.
• Review and process complex benefit inquiries and applications, obtaining additional documentation when needed.
• Prepare benefit appeals, denial letters, and correspondence by interpreting plan provisions and documenting case recommendations.
• Respond to participant inquiries by phone and in writing, providing guidance on benefits, eligibility, and appeal procedures.
• Prepare management reports and support special projects and process improvements.
• Deliver exceptional customer service while maintaining professionalism and confidentiality.

Who you are...

• Experienced. 2+ years’ experience in the benefits field
• Educated. Bachelor's degree or equivalent combination of education and experience
• Leader. Proven ability to influence others to get work done
• Effective Communicator . Demonstrates clear, professional written and interpersonal communication skills
• Traveler . Ability to travel including overnight stays

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits.

We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans.

As part of our team, you will benefit from training and development opportunities and can expect a better-than-market benefits package.

See what our associates are saying about us at Northwest Administrators Inc. | Careers (nwadmin.com)