Supervisor - Export/Import Ocean

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo.

NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

• Provide departmental support and supervise the staff in the Ocean Impor/Export department.
• Supervise and oversee daily import/export operations, including customs clearance, shipping documentation, cargo movement, customer service, and regulatory compliance.
• Lead and manage Team Leaders and operational staff to ensure accurate and timely execution of all shipment activities.
• Monitor departmental workload, staffing levels, and operational performance to maintain service standards and productivity goals.
• Manage escalations involving customers, carriers, vendors, customs issues, service failures, delays, claims, or operational exceptions.
• Ensure compliance with U.S. Customs regulations, FMC requirements, DOT regulations, TSA requirements, and other applicable transportation and trade compliance standards.
• Review and approve operational procedures, SOPs, and workflow processes to ensure consistency and efficiency.
• Identify operational inefficiencies and implement process improvements to enhance productivity, accuracy, and profitability.
• Support business development efforts by assisting with customer onboarding, operational implementation, and account retention.
• Conduct employee coaching, training, performance evaluations, disciplinary actions, and career development planning.
• Ensure proper communication and coordination between customers, overseas offices, carriers, warehouses, truckers, brokers, and internal departments.
• Monitor key performance indicators (KPIs) including shipment accuracy, billing accuracy, cargo release timing, productivity, and customer service metrics