Supervisor, Escrow Analysis

Responsibilities

• Direct processing of New Loan Boarding reviews for all new mortgages entering into the mortgage servicing system
• Monitor process of reviewing loan data obtained from the mortgage loan documents received at closing to minimize risk, penalty or damage from non-payment to ensure accuracy and timeliness of all tax and insurance bills
• Supervise the responses to electronic and Web online e-messages, written, and telephone communications from member and non-members (i.e. regulators, Investors, vendors)
• Control and define methods for escrow analysis, reconciliation, and penalties within regulatory compliance
• Ensure tax lines are correct in compliance with Real Estate Settlement Procedure Act (RESPA) and Housing and Urban Development (HUD) guidelines
• Review production and exception reports to identify and resolve exceptions
• Acts as liaison with vendor and taxing authorities in matters relating to escrow accounts
• Serve as point of contact for responding to and resolving escalated inquiries from the members, staff, and management
• Participate in ongoing strategic planning process with senior management team
• Analyze and compile statistical reports weekly, monthly, annually for management
• Ensure timely and accurate completion of all employee and vendor scorecards
• Develop and implement measurable productivity standards and monitor outcomes
• Assess daily production and adjusts work assignments to meet work volume fluctuations
• Develop and maintain procedures for the section
• Review and research disputed evaluation results; determine and negotiate resolution with appropriate parties
• Analyzes workflow, procedures, and practices, and provide recommendations for projects and process improvement initiatives involving the improvement of controls in the overall servicing; collaborate with business partners and vendors as necessary and communicate updates to staff
• Collaborate with Quality Control (QC) on monthly reviews and items requiring additional review
• Review audit reports from business partners (internal audit, Quality control, risk and compliance) and collaborate to drive quality improvement
• Proactively manage to the annual budget to prevent overruns and assist in the preparation of monthly variance tracking reports
• Ensures adherence to investor guidelines, state and federal regulations and alignment with Navy Federal policies and procedures
• Supervises Mortgage Tax & Escrow output and trends to ensure completeness, accuracy and compliance with applicable rules and regulations
• Organize and prepare a response to all risk assessments and audits, internal and external
• Serves on the Escrow Functional Advisory Committee with Vendor
• Performs other duties as assigned or appropriate

Qualifications

• Ability to meet deadlines and to handle simultaneous tasks and projects in a fast paced environment
• Advanced knowledge of RESPA guidelines and loan documentation as well as Escrow Analysis Processing
• Significant experience in mortgage account management servicing operations
• Advanced knowledge of mortgage lending concepts and principles
• Advanced knowledge insurance/escrow requirements
• Advanced knowledge of lending products and applicable federal guidelines/laws (e.g., HUD, the Real Estate Settlement Procedures Act (RESPA) etc.)
• Experience in supervising and leading employees
• Working knowledge of Mortgage Production and/or Mortgage Servicing Systems
• Advanced organizational, planning, time management, and problem solving skills
• Advanced skill in exercising initiative and using good judgment to make sound decisions
• Advanced skill interacting tactfully and effectively in difficult situations
• Advanced verbal and written communication skills
• Effective word processing and spreadsheet software skills
• Effective skill developing, coaching and motivating employees to achieve production results

Desired Qualifications

• Knowledge of Navy Federal objectives, policies & procedures, organizational and functional relationships
• Bachelor's Degree in Business, Finance or related field or equivalent education/experience

Hours

Location

• 820 Follin Lane, Vienna, VA 22180
• 141 Security Drive, Winchester, VA 22602
• 5510 Heritage Oaks Drive, Pensacola, FL 32526

Company