Supervisor, Customer Solutions Architecture (Toronto, ON, CA)

The Customer Solutions Architect Supervisor (CSAS) is a dynamic role that involves leading a team of Customer Solutions Architects (CSA) while driving product and service growth within their own book of business. This position is ideal for a driven individual who can effectively balance leadership responsibilities with individual contributor tasks and is intrinsically motivated to lead and mentor a team of Specialty Sales Executives.

Leadership : Oversee a team of 4-5 Specialty CSA’s, including providing them with coaching and mentorship

Strong execution of the Sales Management Process : Setting sales objectives and managing both leading and lagging indicators and KPIs to meet those business objectives.

Regional alignment : Handling their book of business and ensuring they are driving overall professional and managed services growth within all the Region(s) they and their team align to

Cross-functional Collaboration : Facilitating strong collaboration with various stakeholders including, Territory Sales Leaders, Partners, GTM and all other teams to ensure successful partnerships are formed and maintained

Sales planning : Collaborate with your leader and team in designing sales territories and account targets while leveraging various reports

Forecast Management : Tightly managing a 30, 60, and 90-day forecast.

Performance management and analysis : analyze reports and KPIs to identify business trends to coach and mentor their team effectively and identify potential performance concerns. Address performance concerns with the assistance of your direct leader.

Business Strategy : Collaborate with your leader to create and implement a business strategy to expand customer footprint, revenue, and profit in the sales team territory.

Customer Experience : Participating in customer engagements and acting as an escalation point to customers, both internal and external, to constantly improve customer experience