The Supervisor, Operations is responsible for overseeing the day-to-day activities of branch operations to ensure efficient and effective processes, productivity, and customer service. This role provides leadership and support to the operations team, coordinates workflow and operational priorities, and assists with resolving escalated operational issues.
The Supervisor, Operations works closely with branch management, Business Development, and other internal teams to support customer accounts, operational performance, and opportunities for continued growth. This role also oversees customer onboarding and account processes, monitors key performance indicators, and ensures operations are performed in accordance with company policies, procedures, and customer requirements.
Duties & Responsibilities
Supervise and provide day-to-day leadership to assigned operational team members, including workload distribution, coaching, performance management, timekeeping, and time-off approvals.
Coordinate daily operational activities and priorities to ensure customer and branch requirements are completed accurately, efficiently, and timely.
Monitor team performance, provide ongoing feedback and development, conduct performance reviews, and participate in staffing, interviewing, hiring, and onboarding activities.
Serve as a point of escalation for customer, shipment, system, and operational issues, providing guidance and coordinating resolution as appropriate.
Maintain working knowledge of customer freight requirements and oversee customer onboarding, account set-up, documentation, and ongoing operational processes.
Support customer pricing activities, including volume spot quotes and shipment booking, in accordance with established processes and approval requirements.
Monitor operational reports, account activity, and key performance indicators (KPIs) to identify trends, exceptions, and opportunities to improve productivity and service.
Support carrier development activities and utilize appropriate company tools to research freight classifications and other shipment requirements.
Partner with Sales and branch leadership to identify opportunities for account growth, service enhancements, and stronger customer relationships.
Collaborate with Accounting, Operations, and other internal teams to resolve operational, billing, and carrier settlement discrepancies and improve overall efficiencies.
Serve as a backup to the Branch Manager and support day-to-day branch responsibilities in their absence, as assigned.
Ensure compliance with company policies, procedures, and operational requirements while fostering a positive, collaborative, and high-performing work environment.
Perform other duties and projects as assigned.
Qualifications & Experience
High school diploma or GED required; bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred.
Minimum of 3 years of experience in transportation operations or a related field; 5 or more years preferred.
Minimum of 2 years of freight brokerage experience; 5 or more years preferred.
Minimum of 2 years of experience leading or supervising teams; 3 or more years preferred.
Skills & Competencies
Strong knowledge of transportation operations, freight brokerage, and customer service practices.
Demonstrated leadership, coaching, and employee development skills.
Strong organizational, problem-solving, and decision-making skills.
Ability to prioritize and manage multiple responsibilities in a fast-paced operational environment.
Strong attention to detail and ability to review operational reports and performance metrics.
Strong verbal and written communication and interpersonal skills.
Ability to build effective working relationships with employees, customers, and internal business partners.
Strong customer service orientation with the ability to effectively resolve operational issues.
Proficiency with Microsoft Office applications and the ability to learn and utilize transportation management and other business systems.
Proficiency in English, including reading, writing, and verbal communication.
Physical Demands
This role is primarily performed in an office environment and requires the ability to sit or stand for extended periods while working at a desk and using a computer, telephone, and other standard office equipment. The employee must be able to use their hands frequently for typing, writing, and operating office equipment, along with close visual acuity for reading reports, screens, and documentation. Clear verbal and written communication is essential, including extended periods of time on the phone with customers, carriers, and team members. The role may occasionally require bending, reaching, or lifting office materials or supplies up to 15–20 lbs.
Work Environment
The position is performed in a professional office environment. The noise level in the work environment is generally low to moderate. The employee may occasionally be exposed to operational or warehouse environments depending on business needs.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position, consistent with applicable law.
For this position, the expected base pay range is $80,000.00 – $90,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
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