Supervisor

Assists Store Manager or Store-in-charge in store management and daily operations, including sales, customer service, operations and administration, communication, marketing and merchandising. Ability to assume the responsibilities of the Store Manager or Store-in-charge in his/her absence.

Meet personal and store sales goals

Collaborate with the store manager to analyze sales reports and data to determine the needs of the business and set business strategies

Support the store manager by continuously exercising, motivating and supporting sales staff to meet assigned sales and productivity goals by assessing associate selling techniques and ensuring utilization of elevated levels of service to maximize sales

Demonstrate sales leadership for staff by playing an active role on the selling floor

Ensure all sales related policies and procedures are maintained.

Collaborate with store manager to identify marketing opportunities to support sales

Support the store manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market presence

Demonstrate an in-depth knowledge of the merchandise and develop product knowledge among selling staff.

Maintain a keen interest in the fashion industry and market trends.

Lead by example to ensure the highest level of customer service

Manage client database and utilize information to increase sales and client contact

Resolve all client problems and complaints quickly and effectively

Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise

Support store manager with all special events inclusive of collection previews, client events, sale events, etc.

Empower associates to make decisions in the customer’s best interest that also support the company’s philosophy

Ensure facility maintenance, presentation and organization

Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash

Support the store manager to control store expenses and maintain budgets, continually striving to reduce costs

Ensure deliveries are properly processed in a timely manner

Monitor the movement of all inventory and ensure that staff adheres to all transferring/ receiving policies and procedures

Support store manager to ensure staff is trained in all areas of appropriate POS usage and maintenance

Understand and properly execute all management POS functions

Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication

Build and maintain good communication with members of corporate office and other stores

Participate in store inventories

Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies

Ensure the selling floor is neat, clean, organized and reflects the correct visual guidelines at all times

Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

Identify and communicate product concerns in a timely manner

Communicate inventory needs to support the business goal

Support store manager in executing all training programs, seminars, etc.

Continually evaluate the performance of each associate and provide constant feedback to ensure results

Ensuring integrity of payroll and the payroll process

Strong verbal and written communication skills and excellent organizational skills

Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times