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Supervisor, Business Systems
City of Mississauga
Mississauga, CAN
Full Time
Manager
Hybrid
Yesterday
Business Systems ManagementProject ManagementVendor GovernanceData GovernanceSystem AdministrationLeadership
Free
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Business Systems ManagementProject ManagementVendor Governance
About the Role
The City of Mississauga seeks a Supervisor, Business Systems to lead the modernization of land development services systems. The role manages a team of technology professionals, oversees system support and maintenance, and drives platform lifecycle management.
Key Skills for This Role
Business Systems ManagementProject ManagementVendor GovernanceData GovernanceSystem AdministrationLeadership
Responsibilities
- Advise and oversee operational and project resources, including the Business Systems team, IT, consultants, and vendors to ensure systems remain functional
- Manage and support the Business Systems team in day to day responsibilities, including systems support and maintenance, data services and reporting
- Evaluate improvement proposals and respond to issues reported by internal and external clients for city wide business systems
- Provide advice to leadership as part of strategic planning, and oversee troubleshooting and approval of solutions to technical issues
- Act as key advisor to leadership regarding adoption of systems changes in response to new policies, legislative requirements, or strategic initiatives
- Supervise the development and execution of project plans for implementation in partnership with subject matter experts, IT, vendors
- Lead planning and coordination activities related to end to end modernization of land development services systems
- Manage professional support staff responsible for data security, privacy, integrity, and efficiency of the systems
- Administer user privileges in accordance with City policies and ensure systems meet service delivery requirements and legislative compliance
- Oversee ongoing maintenance and integrity of business systems related information and data
- Manage systems data and data delivery pipelines, including P&B Data Warehouse, ETL processes, reporting, and dashboards
- Supervise data governance processes to ensure data integrity remains sound, compliant, and reliable
Requirements
- Post secondary degree in Computer Science, Information Systems, Business Administration, or related discipline
- Minimum of five (5) years of progressive experience leading, delivering, and maintaining complex business systems in a regulated or high accountability environment
- Demonstrated experience in the development, testing, implementation, integration, maintenance, and support of in house developed and off the shelf applications
- Project implementation experience with permitting and approvals systems, case management platforms, AEC technologies, and/or GIS solutions
- Strong leadership and team management skills, with demonstrated experience supervising technical and business professionals
- Excellent communication, presentation, and stakeholder management skills
- Ability to manage confidential and sensitive information in compliance with MFIPPA and other applicable legislation
Full Job Posting
Job Summary
- The Supervisor, Business Systems is a key member of the Strategic City Building Project Team.
- Leads a team of technology professionals and business experts responsible for support, maintenance, and modernization of core land development business systems.
- Coordinates resources across Business Systems team, IT, and vendors to ensure systems remain functional and compliant.
Duties and Responsibilities Operational Management
- Advise and oversee operational and project resources, including the Business Systems team, IT, consultants, and vendors.
- Manage and support the Business Systems team in day to day responsibilities.
- Evaluate improvement proposals and respond to issues reported by internal and external clients.
- Provide advice to leadership as part of strategic planning.
- Take responsibility for ensuring stakeholders remain informed.
Project & Product Management
- Act as key advisor to leadership regarding adoption of systems changes.
- Recommend adoption of emerging technologies.
- Supervise development and execution of project plans.
- Evaluate requests from systems users and act as Project Manager Representative.
- Advise business groups, IT, vendors, and Steering Committees regarding upgrades.
- Lead planning and coordination activities related to end to end modernization.
- Ensure business continuity of existing platforms throughout modernization transition.
System Administration
- Manage professional support staff responsible for data security, privacy, integrity, and efficiency.
- Administer user privileges in accordance with City policies.
- Oversee ongoing maintenance and integrity of business systems related information and data.
- Manage systems data and data delivery pipelines.
- Supervise data governance processes.
- Manage reviews of current business practices.
- Serve as key advisor in working groups that map and document business processes.
Skills and Qualifications
- Post secondary degree in Computer Science, Information Systems, Business Administration, or related discipline.
- Minimum of five (5) years of progressive experience leading, delivering, and maintaining complex business systems in a regulated environment.
- MBA or related graduate degree is an asset.
- Demonstrated experience in development, testing, implementation, integration, maintenance, and support of applications.
- Project implementation experience with permitting and approvals systems, case management platforms, AEC technologies, and/or GIS solutions.
- Direct experience with land management systems is an asset.
- Experience in municipal building and land development is an asset.
- Experience with platform migrations, legacy system replacements, or modernization initiatives is a significant asset.
- Experience in SaaS vendor governance, service level management, or technology procurement in public sector is an asset.
- Strong leadership and team management skills.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to manage confidential and sensitive information in compliance with MFIPPA.
Compensation
- Hourly Rate/Salary: CAD 100,277.00 CAD 133,703.00.
- Hours of Work: 35 per week.
- Work Location: Civic Centre, Hybrid Workplace.
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