Supervisor-Banquet Operations
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Key skills for this role
About the Role
Delta Hotels and Resorts is seeking a Banquet Operations Supervisor to lead banquet staff and ensure exceptional event execution. The role involves inspecting setups, coordinating with guests and departments, and maintaining cleanliness and standards.
Key Skills for This Role
Responsibilities
- Ensure staff work together as a team and inspect grooming and attire
- Communicate with guests and departments to meet guest needs
- Set up banquet area ensuring cleanliness and proper furniture/equipment setup
- Inspect and maintain table setups for cleanliness and agreement with group requirements
- Document pertinent information in department logbook
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees
Requirements
- High school diploma or GED equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Position Summary
- Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensur
Additional Responsibilities
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
- Develop and maintain positive working relationships with others, and support team to reach common goals.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Ensure adherence to quality expectations and standards.
- Read and visually verify information in a variety of formats (e.g., small print).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand eye coordination.
- Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
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