Supervisor Access - Patient Access Services

Job Summary

VUMC Benefits start on Day One!

• We care for our team members with a comprehensive benefits package that includes:
• Health, Dental, and Vision Insurance
• 403b Retirement Plan with Company Match
• Generous Paid Time Off
• Tuition Assistance
• Career Growth Ladder Opportunities

Shift/Schedule

• Monday - Friday / 8:00 AM - 5:00 PM CT

Key Responsibilities

• Manages overall coaching and mentoring program to ensure staff are effectively supported.
• Drives key staffing decisions associated with development, engagement, and performance accountability plans.
• Serves as an escalation point to handle escalated calls and issues.
• Ensures quality standards are met using available tools and resources.
• Provides input on budget issues, staffing, cost containment strategies and capital needs.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.
• Technical Capabilities:
• Call Center Telephone Etiquette (Intermediate): Able to handle patient or provider calls and contribute positively to the call center working environment. Demonstrates good manners, decorum and appropriate protocols. Avoids and neutralizes conflicts and handles difficult callers in a positive and professional way.