Suite Butler - BVLGARI Resort Dubai
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Key skills for this role
About the Role
Marriott International is hiring a Suite Butler for the BVLGARI Resort Dubai to handle guest check-ins, check-outs, room assignments, and provide concierge-level service. The role involves processing payments, coordinating with housekeeping, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Process all guest check ins, check outs, room assignments, and room change/late check out requests
- Secure payment and activate/reissue room keys
- Coordinate with Housekeeping to track room status and guest concerns
- Answer, record, and process all guest calls, requests, questions, or concerns
- Arrange transportation for guests/visitors
- Count and secure bank at beginning and end of shift
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift and carry objects up to 10 pounds
Full Job Posting
Position Summary
- Process all guest check ins, check outs, room assignments, and room change/late check out requests.
- Secure payment; activate/reissue room keys.
- Ensure rates match market codes, document exceptions.
- Verify/adjust billing for guests.
- Communicate to appropriate staff when guests are waiting for an available room.
- Advise guest of messages.
- Clear departures in computer system.
- Coordinate with Housekeeping to track room status and guest concerns.
- File guest paperwork or documentation.
- Operate telephone switchboard station.
- Run and check daily reports, contingency lists, and credit card authorization reports.
- Supply guests with directions and information.
Additional Responsibilities
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
- Comply with quality assurance standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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