Success Manager

• Able & willing to travel 25% - 30% of the time to meet with Members
• 2 years of Customer Success Management experience or a combination of outpatient clinic or other account management type experience
• Exceptional communication, account management, project management, and problem-solving skills.
• Innovative and creative with an eye for process improvement and program development.
• Analytical and logical ability to understand business analytics and workflows, and how they map to base application functionality.
• Planning and coordination of activities across many different levels within, and across internal and external teams.
• Empathy for our customers, while protecting the interest of our company and its assets.
• Organized and systematic, with great attention to detail.
• Simultaneous management of many complex projects within a book of business.
• Quick learner of medical terminology and practices and able to communicate those to others.
• Excellent ability to organize, process and interpret data analytics and KPIs. Proven ability to provide clear, actionable recommendations for improvement based on the resulting data.
• Excellent ability to perform with a professional demeanor while utilizing sound judgement and time management skills.
• Professional attitude with a proven ability to navigate intense situations under pressure when they arise.
• Work well autonomously while being a highly contributing member of the team, delivering results beyond expectations.
• Proven ability to work with, connect to, and influence people internally and externally.
• Strong writer and speaker: documents, presentations, webinars, and events.
• Support Development/QA, SysOps, Onboarding, and other departments.

• Successful track record working with online SaaS products and services.
• Understanding of operations and day to day processes and procedures of typical SaaS environments
• BA or BS degree
• Experience in business operations.
• Experience in the medical field, ideally physical therapy and/or billing.

Culture is at our Core

• Health and Wellness: Live Better

Here, we work hard—but we have lots of fun doing it.

We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members.

Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice.

So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in.

We’ve got big plans, but we can’t achieve them without you.

Join us, and let’s achieve greatness.

• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• Time Off to make an impact through volunteering

• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance

At WebPT, we're dedicated to fair and competitive compensation based upon our industry peer benchmarks.

While job postings offer a pay range as a general reference, the final offer depends on candidate qualifications and experience.

Our aim is to provide equitable compensation that recognizes your unique skills and contributions.

During interviews, we'll discuss your qualifications and expectations, striving for a competitive and fair offer.

The initial hiring range for this position is: $70,000 - $80,000 as well as eligibility for variable compensation.

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