Subject Matter Expert - Client Servicing

Job Summary

Responsibilities

• Translate the client’s business requirements into specific system applications, process design, implementation materials/training and SOPs .
• Trusted to deliver accurate , timely and thorough responses to any inquiry in both written and verbal contexts, with the ability to simplify multiple complex topics .
• Effectively communicate and collaborate with a global team to accurately resolve complex problems and client inquiries in their area of specialism, as well as broader financial or accounting topics .
• Strategize with development teams to enhance our product offering, improve our client on-boarding experience, shorten delivery periods , and develop repeatable, scalable processes .
• Spread your knowledge by regularly providing mentorship/training, as well as designing and implementing training materials and SOPs .