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Style Guide
Indochino
Vancouver, CAN
Part-time
Entry · 1+ years experience
Onsite
CAD 18.25-20.5 hourly / hour
Discovered 1 weeks ago
iOS
Free
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Key Skills for This Role
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Sales Excellence
Drive individual sales performance by meeting or exceeding daily and weekly sales targets.
Provide expert advice on product fit, styling, and customization options to ensure customer satisfaction.
Manage customer appointments and walk-in consultations, delivering personalized and professional service.
Support showroom sales goals by contributing to team performance metrics, including conversion rates and average order value (AOV).
Build long-term customer relationships by maintaining detailed client profiles and conducting regular follow-ups.
Customer Experience
Deliver a seamless and memorable shopping experience by upholding the company’s customer service standards.
Assist customers in selecting and customizing garments to meet their specific needs and preferences.
Handle customer inquiries and resolve concerns with professionalism and a solution-oriented approach.
Provide in-the-moment support to ensure each customer’s needs are met promptly and effectively.
Educate customers about the brand, product offerings, and tailoring processes to enhance their understanding and engagement.
Fittings and Alterations
Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
Collaborate with tailors to communicate customer requirements effectively.
Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
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