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Key skills for this role
Provides support for the daily operations of the Information Technology Services department. Assists students, faculty, and staff with basic technology-related questions and issues, including account access, hardware, software, and classroom technology. Provides support for Information Technology Services and Learning Innovations projects and assists with technology-related events and activities.
Provides support for the daily operations of the Information Technology Services department. Assists students, faculty, and staff with basic technology-related questions and issues, including account access, hardware, software, and classroom technology. Provides support for Information Technology Services and Learning Innovations projects and assists with technology-related events and activities.
Education: Current enrollment as a student at Hill College with a minimum 2.0 GPA and in good standing with the College.
Experience: Basic knowledge of computer hardware, Windows operating systems, Microsoft Office, Microsoft Teams, Adobe applications, and web browsers.
Preferred: Previous experience providing customer service or technical assistance.
Core Duties and
Required Knowledge: Provide first-level technical support to students, faculty, and staff through help desk tickets, telephone, email, and in-person assistance.
Assist with common technology issues, including software installation, password resets, printer troubleshooting, network connectivity, and account access.
Assist with the setup, maintenance, and operation of technology for campus events, presentations, classrooms, computer labs, and other College activities, including audiovisual equipment, projectors, interactive displays, and video conferencing equipment.
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More from this employer
Hillsboro, USA
Hillsboro, USA
Hillsboro, USA
Hillsboro, USA
Hillsboro, USA
Hillsboro, USA
Hillsboro, USA
Hillsboro, USA
Hillsboro, USA
Hillsboro, USA
Hillsboro, USA
Hillsboro, USA
Perform basic hardware and software maintenance, including operating system updates, installation of approved applications, and routine inventory checks of technology assets.
Assist Information Technology Services staff with user account and access management in accordance with College policies and procedures.
Document support requests, resolutions, and procedures in the College's ticketing system.
Assist full-time Information Technology Services staff with departmental projects, including software implementations, technology rollouts, cybersecurity awareness activities, and other projects as assigned.
Maintain confidentiality and follow applicable College policies and procedures related to information security, data privacy, and FERPA.
Demonstrate knowledge of basic computer hardware, software, mobile devices, and common troubleshooting techniques.
Perform other duties as assigned.
Program Development: Support the continuous improvement of Information Technology Services by assisting with technology projects, identifying opportunities to improve the student and employee technology experience, and learning and applying new technologies as directed.
Collaboration: Work collaboratively with Information Technology Services, Learning Innovations, and other College departments to provide effective technology support, maintain a positive customer experience, and assist with departmental projects and events.
Demonstrates a commitment to maintaining a welcoming and safe environment that provides a sense of belonging for all.
Demonstrated Attributes: Dependable and reliable with a strong commitment to providing quality customer service.
Strong communication and interpersonal skills, with the ability to explain basic technical information to individuals with varying levels of technical knowledge.
Strong problem-solving skills and willingness to learn new technologies and procedures.
Works effectively both independently and as part of a team.
Maintains confidentiality and exercises appropriate judgment when handling sensitive information.
Willingness to work evenings and event hours as needed.
Other Information: Security sensitive position
This position may require a flexible work schedule, including evenings and occasional weekends or event days, based on departmental and College needs.
Public Texas community college serving students with associate degrees, certificates, workforce training, and community education.
Visit company websiteJobs and hiring trendsUSD 12-12 hourly / hour
Part-time
Entry
Onsite
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