Student Support Coordinator

May be required to work outside of regular work hours (8:30-4:30) on evenings and weekends or on an identified rotating on-call schedule.

This position requires a Masters' degree in a related field (e.g., social work, public health, counselling psychology, etc.) and a minimum of 5 years practical work-related experience managing and responding to sexualized/physical violence situations within university-aged populations, with advanced knowledge and skill in trauma-informed practices. This position requires experience:

• Managing responses to crises;
• Supporting and referring complainants, respondents and witnesses of sexualized/physical violence to a wide range of support services;
• Supporting others in navigating complex processes;
• Handling highly sensitive issues in a complex environment, with a commitment to maintaining confidentiality and neutrality;
• Developing/implementing case management processes/practices in a post-secondary or similarly complex environment ((e.g., health authority, government, sexual assault centre, etc.); and
• Using advanced de-escalation techniques, mediation and conflict resolution skills.

This position requires knowledge of:

• Advanced de-escalation techniques, mediation and conflict resolution skills;
• Current trauma-informed practices and the differential impacts of trauma caused by sexualized/physical violence on students;
• Human rights and privacy legislation;
• Local community-based resources and ability to foster and maintain effective working relationship with community based partners;
• Administrative and computer software applications including case management tracking system; and
• Unique issues facing university students and knowledge of the intersecting nature of student health and wellness

This position also requires:

• Strong interpersonal and communication skills;
• An ability to explain and implement complex decisions;
• An ability to work in an unpredictable setting with complex, sensitive and high-profile topics;
• Experience working as part of a case management team;
• Knowledge of student development theory, including the particular needs of students with disabilities, LGBTQ+, graduate, Indigenous and international students, and other diverse populations;
• Ability to provide triage assessment, risk assessment and crisis intervention;
• Strong critical-thinking skills and creative problem-solving;
• Ability to assess and support students sensitively, effectively, respectfully and discreetly;
• Demonstrated experience in handling highly-sensitive issues in a complex environment, with a commitment to maintaining confidentiality and neutrality;
• Ability to work within and assist others in navigating through complex systems; understanding of treatment programs, mental health terminology, including diagnostic categories;
• Knowledge of local community-based resources and ability to foster and maintain effective working relationship with community based partners;
• Knowledge of human rights and privacy legislation;
• Willingness to work with underserved and under-represented student populations; and
• Administrative and computer application skills required to effectively implement and maintain a case management tracking system

The following are considered to be assets:

• Experience working with a wide range of diverse constituents; and
• Training in post-secondary threat, violence and risk assessment.

An equivalent combination of education, training, and experience may be considered.

Please note that positions will close at 4 p.m. on the closing date.