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Student Progress Team Leader
Up Education
Melbourne, AUS
Full-time
Mid
Onsite
Discovered 2 weeks ago
Microsoft Officestudent management systems
Free
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Microsoft Officestudent management systems
Key Skills for This Role
Microsoft Officestudent management systems
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Key Responsibilities
- Lead and support a team of Student Progress Officers to deliver high-quality, student-centred case management
- Set performance expectations, manage workloads, and provide coaching and development
- Monitor student progress data, identify risks and trends, and prepare reports for senior leadership
- Ensure intervention activities and documentation meet policy, quality and regulatory requirements
- Act as the escalation point for complex or high-risk student cases
- Collaborate with academic, operations, compliance and wellbeing teams to support student success
- Drive continuous improvement in intervention processes, early-risk identification, and retention strategies
About You
Proven experience in a leadership or management role within student services, case management, or academic support
Strong understanding of course progress monitoring, intervention requirements and compliance obligations in the education sector
Demonstrated ability to lead and motivate a team, manage performance and build staff capability
Excellent communication, influencing and stakeholder management skills
Strong organisational and analytical skills, with experience using data to inform decision making and reporting
Proficiency in student management systems and Microsoft Office applications
Ability to manage sensitive student matters with discretion and professionalism
Hold a current Victorian Employee Working with Children card
Why join AE
Now is the perfect time to join Acknowledge Education. With a refreshed leadership team and a renewed focus on innovation and growth, we’re building something special — and you can be part of it.
Opportunities to grow within the organisation
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