Student Enrollment Services Associate

• Process new student registrations for degree and diploma programs.
• Review and update student requirements and records in the system.
• Enroll students into courses and manage class schedules and waitlists.
• Process add/drop/withdrawal requests.
• Verify eligibility and prerequisites for course registration.
• Manage term breaks, leaves of absence, and authorized leaves.
• Prepare student documents such as enrollment letters, offer letters, provincial attestation letters, and work experience letters.
• Maintain communication with students regarding enrollment deadlines.
• Coordinate with Finance regarding tuition status before enrollment.
• Assist in policy handbook updates and related student information.
• Process student re-enrollments.
• Send class links and welcome emails to students.
• Maintain HCA cohort lists and track student status changes, including transfers, withdrawals, postponements, and failures.
• Review and respond to inquiries from shared email inboxes.
• Assist with course creation and schedule assignments.
• Ensure safekeeping and confidentiality of examination papers.
• Support final grade posting and academic record maintenance.

To be successful in this role, candidates need to demonstrate the following competencies/skills:

• Strong attention to detail and high levels of data accuracy.
• Ability to organize and manage complex physical and digital filing systems.
• Proficiency with Student Information Systems (SIS) and data tracking tools (e.g., Excel).
• Knowledge of privacy standards and confidentiality protocols regarding student data.
• Strong time management skills and the ability to meet strict reporting deadlines.
• Clear written and verbal communication for departmental and instructor coordination.

• Diploma or Associate’s degree in Office Administration, Business, Records Management, or a related field (or equivalent experience).

• Minimum 1 year of experience in academic administration, records management, or data support
• Familiarity with institutional or regulatory reporting (HCA, DLI, etc.) and compliance documentation is an asset.