Student Assistant - 2026-2027

Provide customer service in person, via phone and online through the 24-hour service desk

Distribute mail and packages in accordance with federal mail guidelines

Read, gather, compile and prepare reports as assigned

Issue keys and equipment during assigned shifts

Communicate appropriately with complex professional staff and other key stakeholders

Utilize departmental databases and online systems necessary for the operation of the residential complex, including but not limited to EZ track-it, when to work, and blackboard

Support and implement the Disney Customer Service model (SERVE TECH & SERVE USH)

Attend all required meetings including staff meetings and individual meetings with supervisor

Participate in pre-service and on-going training throughout the duration of employment

Follow directions provided by University Student Housing professional staff in the event of an emergency that occurs during your assigned shift

Work with University Student Housing professional staff and external stakeholders, including the Coordinator On-Call, Facility Coordinators, Texas Tech Police Department, and Crisis Hotline, to respond to student concerns or incidents within the residence halls

Support departmental initiatives within Residence Life including but not limited to Academic Initiatives, Social Justice Education, Student Intervention, Recruitment &Training, and Summer Conferences. This may include participation in training, staff recruitment, the Student Staff Leadership Council, Tunnel of Awareness, Carol of Lights, and the end of year Student Leadership Banquet

Familiarize self with area and campus resources designed to promote student success and make necessary referrals