Strategy & Operations Manager/Senior Manager, Commerce

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

The Commerce Strategy & Operations team drives business decisions across our entire marketplace ecosystem, including buyer experience, seller experience, trust & risk, fraud, logistics and payments. In this role, you will:

Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to deliver scalable, high-quality experiences for Whatnot’s users

Translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability

Lead complex, cross-functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes

Design and implement scalable processes, systems, and operating models that support Whatnot’s growth and evolving user needs

Serve as a strategic thought partner to senior leaders, providing data-driven recommendations and tradeoffs to inform decision-making