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Strategy & Analytics Manager - Customer Experience Efficiency
StubHub
New York, KSA
Full Time
Manager
Hybrid
4 weeks ago
SQLData analyticsStrategyBusiness operationsFinancial analysisCross functional leadership
Free
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SQLData analyticsStrategy
About the Role
StubHub seeks a Strategy & Analytics Manager to drive efficiency across the customer experience stack for buyers and sellers. The role involves using analytics to identify high-impact efficiency opportunities, leading cross-functional programs, and owning the customer experience cost data platform.
Key Skills for This Role
SQLData analyticsStrategyBusiness operationsFinancial analysisCross functional leadership
Responsibilities
- Lead the customer experience efficiency strategy: Put in place the quantitative framework to measure efficiency and identify opportunities.
- Optimize growth opportunities and reduce inefficiency: identify high spend/low return areas, size opportunities, and lead cross functional programs to remove, reduce, or reallocate spend; track benefits to the P&L.
- Own the multi hundred million customer experience cost data platform end to end: define the model, build pipelines with Engineering/Analytics, and deliver accurate, near real time views of cost, waste, and ROI.
- Attribute every dollar spent on customer experience: tie spend to policies, products, workflows and customer cohorts; reconcile with Finance to create one source of truth, available in real time.
- Turn policy into P&L: quantify the financial impact of operational and product choices; embed cost/benefit guardrails into planning, experimentation, and business cases.
- Bridge Operations and Finance: establish trust through crisp reconciliation, driver based forecasting, and explainable variances—building confidence up to and including the CFO.
Requirements
- 4 8+ years of experience in strategy, analytics, business operations, consulting or finance, ideally in a tech or marketplace environment
- Excellent analytical and technical skills: strong SQL proficiency and a solid understanding of database architecture
- Track record as a highly effective operator: Demonstrated success in owning cross functional initiatives from concept through execution
- Exceptional communication: You simplify complexity, write tight narratives, and present confidently to senior leadership (up to CFO/COO)
Full Job Posting
About the Role
- StubHub is on a mission to redefine the live event experience on a global scale.
- We’re seeking a Strategy & Analytics Manager to drive efficiency across the customer experience stack for both buyers and sellers, with the goal of reinvesting these efficiency gains into customer centric retention building growth.
- As a Strategy & Analytics Manager, you’ll play a hybrid role at the intersection of analytics, strategy, product, operations and finance.
What You’ll Do
- Lead the customer experience efficiency strategy: Put in place the quantitative framework to measure efficiency and identify opportunities.
- Optimize growth opportunities and reduce inefficiency: identify high spend/low return areas, size opportunities, and lead cross functional programs to remove, reduce, or reallocate spend; track benefits to the P&L.
- Own the multi hundred million customer experience cost data platform end to end: define the model, build pipelines with Engineering/Analytics, and deliver accurate, near real time views of cost, waste, and ROI.
- Attribute every dollar spent on customer experience: tie spend to policies, products, workflows and customer cohorts; reconcile with Finance to create one source of truth, available in real time.
- Turn policy into P&L: quantify the financial impact of operational and product choices; embed cost/benefit guardrails into planning, experimentation, and business cases.
- Bridge Operations and Finance: establish trust through crisp reconciliation, driver based forecasting, and explainable variances—building confidence up to and including the CFO.
What You’ve Done
- 4 8+ years of experience in strategy, analytics, business operations, consulting or finance, ideally in a tech or marketplace environment; operating comfortably across business and Finance.
- Excellent analytical and technical skills: strong SQL proficiency and a solid understanding of database architecture; you wouldn’t be out of place on an Analytics Engineering team.
- Track record as a highly effective operator: Demonstrated success in owning cross functional initiatives from concept through execution.
- Exceptional communication: You simplify complexity, write tight narratives, and present confidently to senior leadership (up to CFO/COO).
Salary Range
- $175,000—$270,000 USD
About Us
- StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere.
- Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies.
- With more than 300 million tickets available annually on our platform to events around the world from sports to music, comedy to dance, festivals to theater StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.
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