Strategic Operations Program Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Key Skills for This Role
Full Job Posting
Responsibilities
- Primary Accountabilities
- Program Execution & Asset Lifecycle Management
- Own the operational execution of assigned Strategic Account programs from intake through completion across the service lifecycle.
- Translate contractual and strategic account requirements into clear operational workflows, task sequencing, and service milestones.
- Coordinate cross-functional execution across inspection, yard operations, logistics, refurbishment and resale.
- Identify and proactively mitigate risks impacting asset flow, service delivery or financial outcomes
- Monitor asset progression to ensure cycle time, service quality, and recovery value targets are met.
- Serve as the primary operational partner for assigned Strategic Accounts across Finance, Construction, OEM, Rental, Insurance, and Manufacturer Consignment segments.
- Act as the primary operational liaison between Sales, Site Operations, Inspection Operations, Enablement teams, and third-party vendors.
- Ensure alignment between customer commitments and operational execution across multiple sites and service providers.
- Support the rollout of customized service offerings such as a dedicated asset program, redeployment strategies, or non-auction solutions.
- Partner with account and operations stakeholders to resolve escalations impacting service quality, timelines, or customer satisfaction. 2. Program Governance, Coordination & Communication
- Maintain and manage program governance artifacts including workstream trackers, action registers, service requirement documentation, and status logs.
- Support the development and delivery of program updates, executive summaries, and Monthly Business Review (MBR) materials.
- Facilitate regular status updates and business reviews with internal stakeholders and customers.
- Document and support standardization of processes across sites to improve consistency and scalability.
- Ensure clear and consistent communication of priorities, risks, and performance across distributed teams and locations. 3. Reporting Analytics & Asset Performance
- Compile, validate, and maintain operational data across internal systems (e.g., MARS, Oracle, Mercury, Sales Contract Reports, + more) to support program monitoring.
- Develop and maintain recurring reports and dashboards using Excel, Power BI, Looker, or similar tools.
- Track and report on KPIs such as asset cycle time, time-to-sale, recovery value, service turnaround, and vendor performance.
- Identify and analyze trends across categories, geographies, and service lines.
- Identify bottlenecks and recommend actions to improve throughput and financial outcomes.
- Provide insights and reporting to support customer reviews and internal decision-making. 4. Continuous Improvement & Operational Optimization
- Identify operational inefficiencies and recurring execution issues across strategic programs.
- Partner with operations and enablement teams to implement scalable improvements.
- Contribute to the evolution of strategic programs and service offerings.
- Support change management across field operations, vendors, and internal teams.
Education Required
Bachelor’s degree or equivalent work experience · 3+ years of experience in program management, operations, or asset lifecycle environments
Experience in multi-site operations, heavy equipment, logistics or industrial services preferred.
Technical/Professional Accreditation
Intermediate to advanced Excel
Experience with Power BI or comparable BI tools
Familiarity with ERP, asset management, logistics or inventory systems such as MARS, Enrich, Oracle, Mercury, PO/Cost preferred
Required Experience (Type/Amount)
Strong program and/or operational management skills with high attention to detail
Ability to coordinate across distributed teams (yards, vendors, logistics)
Demonstrated ability to influence stakeholders without direct authority
Strong communication skills across sites, corporate and customer audiences.
Analytical mindset with ability to translate data into actionable insights.
Ability to manage high-volume, fast-moving operational workflows
Work Environment & Physical Requirements
- This role operates in a hybrid environment, including both office and field settings such as equipment yards, inspection sites, and customer or vendor locations
- Travel may be required (approximately 10–25%) depending on program needs, site locations, and customer engagements
- Regular interaction with active operational environments, including equipment yards with moving machinery, varying terrain, and outdoor conditions
- Physical Requirements
- Ability to safely navigate outdoor industrial environments, including walking on uneven or unpaved surfaces (e.g., gravel, dirt, mud)
- Ability to stand and walk for extended periods during site visits or operational reviews
- May occasionally need to climb steps or ladders to access equipment for inspection or review purposes
- Capability to work in varying weather conditions (heat, cold, wind, rain) when on-site
- Ability to wear required personal protective equipment (PPE), such as safety boots, high-visibility vests, hard hats, and safety glasses
- Ability to occasionally lift or move items up to 25 pounds, if necessary for site assessments or operational support
Company
RB Global (NYSE: RBA)
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
About RB Global
Omnichannel marketplace for commercial assets and vehicles.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at RB Global
Equipment Inspector - Part Time
Saskatoon, CAN
The Part-Time Equipment Inspectors are part of our Detailed Equipment Information (DEI) team. They are responsible to perform accurate and thorough visual inspections (eg. wear points, damage, hour meter readings, etc) a
Yard Staff - Part-Time
Edmonton, CAN
The Part-Time Yard Staff safely receives, processes, lines up, sale day support and check-out consigned equipment for the auction. Strict adherence to the Ritchie Bros. standard of customer service is always expected of
Yard Staff
Grenada, USA
Here at IAA, an RB Global, Inc. company, our Yard Staff enjoy working in the elements. They are detail-oriented but quick on their feet and often have a passion for cars. While Yard Staff always focus on safety first, th
Dispatcher
Houston, USA
The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide outstanding customer se
Field Inspector I - Part-Time
, CAN
The Part Time Field Inspector (Level 1)’s primary role will be to support inspection tasks for RBA event TAL & online event photos only items based at RBA facilities. Core responsibilities will be to use the inspector ap
Senior Yard Staff - Government Services - Part-Time
North East, USA
The Senior Yard Staff safely receives, merchandises, uses inventory accountability practices, operates MHE, and facilitates check-out of items. They utilize a heavy mechanical aptitude to complete repairs and maintenance
Customer Service Representative
Bessemer, USA
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.
Loader Operator I - Part-Time
Edmonton, CAN
The Part-Time Loader Operator I is responsible for operating heavy equipment and trucks, setting up equipment for auction in yards and helping customers during and after auctions.
Equipment Inspector - Part Time
Saskatoon, CAN
Yard Staff - Part-Time
Edmonton, CAN
Yard Staff
Grenada, USA
Dispatcher
Houston, USA
Field Inspector I - Part-Time
, CAN
Senior Yard Staff - Government Services - Part-Time
North East, USA
Customer Service Representative
Bessemer, USA
Loader Operator I - Part-Time
Edmonton, CAN