Strategic Account Representative

The Strategic Account Representative is responsible for managing key pharmaceutical and biotechnology accounts and serving as a primary point of contact for assigned customers.

This role requires strong executive-level communication skills, industry knowledge of pharmaceutical supply chains, and high proficiency in data reporting and analysis.

The position ensures exceptional service delivery, operational execution, KPI reporting accuracy, and customer retention.

• Serve as dedicated account owner for assigned pharmaceutical clients, supporting relationship development and customer retention.
• Lead weekly KPI communications and reporting; present performance results confidently to customer executives.
• Partner with Operations, Quality, Transportation, IT, and Finance to meet customer expectations and resolve issues.
• Support pharmaceutical operational needs including cGMP/GDP warehousing, temperature control, chain-of-custody, and data documentation.
• Drive renewal, growth, and expansion initiatives within assigned accounts.
• Participate in business reviews, forecasting discussions, and quality-related conversations.

• Strong executive-level communication and presentation skills.
• Customer relationship management experience supporting business-critical clients.
• Ability to analyze operational performance data, quality metrics, and KPI trends.
• Proven problem-solving skills within fast-paced operational environments.
• Ability to collaborate cross-functionally with leadership and operational teams.
• Adaptability to changing supply chain, volume, and regulatory requirements.

• Proficient in Microsoft Excel (metric tracking, reporting, data analysis).
• Proficient in Microsoft PowerPoint (executive-level presentation building).
• Knowledge of electronic dock scheduling systems.
• Knowledge of electronic Warehouse Management Systems (WMS).

• Bachelor’s degree preferred (Business, Supply Chain, Life Sciences or similar).
• Minimum 3 years of relevant account management or client-facing experience.
• Experience within pharmaceutical, biotech, or regulated logistics environments.
• Understanding of cGMP/GDP warehousing and temperature-controlled supply chains.
• Exposure to DSCSA/serialization practices and quality event documentation.

Work Environment: Combination of warehouse, cold-chain storage, and office environments.

Exposure to temperature-controlled areas and powered industrial equipment.

Occasional travel to customer sites as needed

Disclaimer: This job description is not intended to be all-inclusive.

This position may be required to perform other related duties assigned to meet the ongoing needs of the organization.

Langham reserves the right to modify job responsibilities and expectations as business demands evolve.