jazzhr
Strategic Account Manager (IT & MSP)
Virtual Technologies Group
Remote, USA
Full-time
Senior Level
Remote
USD 90000-120000 yearly
Discovered 1 weeks ago
Free
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- Days 0–30 — complete the relationship transfer map for every account, hold first executive introductions, and establish your CRM baseline.
- Days 31–60 — draft account plans and whitespace reviews for the full portfolio, initiate mutual success plans, and create your first expansion opportunities.
- Days 61–90 — lead your first executive QBRs solo, build expansion pipeline to coverage, and map the renewal calendar 12 months out.
- Retention and expansion outcomes for a named portfolio of VTG’s top strategic accounts.
- Account growth strategy — stakeholder mapping, whitespace and wallet-share analysis, and quarterly execution priorities for every account.
- Wallet-share expansion by positioning VTG’s full portfolio against each account’s evolving needs and introducing service lines not yet active.
- Recurring revenue growth — shifting accounts toward higher-margin, higher-retention managed services engagements.
- The renewal motion end-to-end, identifying risk early and protecting against unplanned churn.
- Executive engagement — deep, multi-threaded C-suite relationships, executive QBRs, and value realization tied to outcomes and dollars.
- Cross-functional orchestration across Service Delivery, Operations, Product, Finance, and Support so delivery excellence protects and grows each relationship.
- CRM and forecast discipline — accurate account plans, forecasting, and pipeline for renewals and expansion.
- 5+ years in strategic account management, key account, or customer growth roles (IT services, MSP, telecom, SaaS, or adjacent).
- A demonstrated track record of expanding wallet share and cross-selling/upselling within existing accounts — not just renewing them.
- Proven ability to build and execute account strategy tied directly to growth targets: whitespace mapping, stakeholder mapping, execution cadence.
- Strong executive presence — skilled at building C-suite relationships and running executive QBRs.
- Experience orchestrating cross-functional resources (delivery, operations, finance, product) so service delivery supports account growth.
- Fluency in CRM discipline, account planning, and forecasting.
- The ability to translate technical and delivery outcomes into business value for non-technical executive audiences.
- Experience growing recurring-revenue relationships and using service-delivery KPIs (SLA, CSAT, ticket health) as a growth lever.
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