Store Manager | Toronto

Lead the day-to-day operation of a high-volume grocery store

Ensure exceptional execution across Grocery, Produce, Meat, Bakery, Prepared Foods, Floral, Cashiers, and Receiving

Deliver an outstanding customer experience through operational excellence and service standards

Maintain exceptional merchandising, cleanliness, inventory accuracy, and store presentation

Execute seasonal programs, promotional events, and new product launches

Recruit, coach, mentor, and develop Department Managers, Supervisors, and Team Members

Build a culture of accountability, teamwork, engagement, and continuous improvement

Conduct performance management, succession planning, and leadership development

Foster strong communication across all departments and shifts

Manage labour planning, scheduling, payroll, sales, shrink, inventory, and departmental profitability

Monitor KPIs and operational metrics to drive continuous improvement

Control expenses while maximizing sales and customer satisfaction

Ensure staffing levels support business demands

Lead by example on the sales floor, ensuring every customer receives exceptional service

Resolve customer concerns professionally and effectively

Promote a culture of hospitality, quality, and community engagement

Ensure every department consistently reflects Summerhill Market's standards

Ensure compliance with food safety, sanitation, health and safety, and company operating standards

Maintain compliance with CFIA, Toronto Public Health, Ministry of Labour, and internal policies

Support inventory control, receiving, and loss prevention initiatives

Partner closely with Commissary Operations, Buyers, HR, Marketing, Finance, and Executive Leadership

Execute company initiatives while providing operational feedback and identifying opportunities for improvement

🏪 Experienced grocery or specialty retail leader

👥 Exceptional people leader who develops strong teams

📈 Business-minded with strong operational and financial acumen

🛒 Passion for customer service and merchandising excellence

💡 Continuously looks for ways to improve operations and the customer experience

🤝 Calm under pressure and able to lead multiple departments simultaneously

💪 Hands-on leader who enjoys being on the sales floor supporting both customers and team members

Summerhill Market is committed to fostering a diverse, inclusive, and respectful workplace where all employees feel valued and supported. We welcome applications from individuals of all backgrounds, experiences, and abilities.

We are committed to providing accommodation throughout the recruitment and selection process in accordance with applicable legislation. If you require accommodation, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest in Summerhill Market; however, only those selected for an interview will be contacted.