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Store Manager
Modora - A division of GMG
Dubai, UAE
Full Time
Manager
Field
6 days ago
P&L ManagementRetail SalesProject SalesMade to Order PipelineVisual MerchandisingTeam Leadership
Free
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P&L ManagementRetail SalesProject Sales
About the Role
Modora, a division of GMG, seeks an experienced Store Manager to lead its flagship 3,000 sqm indoor-furniture showroom in Dubai. The role owns the showroom's P&L, leads a dual team of interior designers and retail salespeople, and drives made-to-order and project sales.
Key Skills for This Role
P&L ManagementRetail SalesProject SalesMade to Order PipelineVisual MerchandisingTeam Leadership
Responsibilities
- Own the showroom's commercial performance: retail sales, project sales, footfall conversion, average order value and monthly budget
- Manage the store P&L and operating costs, apply retail commission scheme accurately
- Lead, develop and hold accountable a dual team of interior designers and retail salespeople
- Own the made to order pipeline end to end: client brief, specification, factory feasibility, sign off, quotation, order, production tracking, delivery and installation
- Drive cabinetry as a core category and lead high value whole room and villa project sales
- Operate the designer to sales handoff model to convert single item buyers into project clients
- Hold the flagship floor to designer grade visual standard; plan seasonal resets and new range launches
- Coordinate in showroom concession program including shared staffing and visual merchandising
- Build and maintain relationships with interior designers, architects and stylists
- Ensure compliance with company policy, health & safety and loss prevention standards
Requirements
- Bachelor's degree in Business, Retail Management, Interior Design or related field
- Minimum 10 years' experience in premium furniture, interiors or design led retail
- At least 5 years managing a large showroom or flagship floor and leading a sales team
- Demonstrable experience of project based / interior design selling and made to order or customized furniture
- Fluent professional English (written and spoken)
- Confident with POS / ERP (D365 or equivalent), CRM and stock management tools
- Strong commercial numeracy and visual merchandising ability
- Interior design, space planning or project management qualification an advantage
- Valid UAE driving license useful for client site visits
- Arabic is an advantage
Full Job Posting
Job Overview
- The incumbent leads Modora, GMG Home's flagship indoor furniture showroom, a 3,000 sqm design led destination on Umm Suqeim Road, Al Barsha as a complete commercial operation.
Key Success Drivers
- Own the showroom's commercial performance: retail sales, project sales, footfall conversion, average order value and the monthly budget.
- Manage the store P&L and operating costs and apply the retail commission scheme accurately and fairly across the floor.
- Forecast, track and report performance, and act on trends across both retail and project revenue.
- Lead, develop and hold accountable two distinct disciplines on one floor: interior designers and retail salespeople.
- Recruit, onboard, coach and performance manage both groups against monthly and quarterly targets.
- Keep the designer (project value / margin) and salesperson (per item retail) reward pools aligned.
- Own the made to order pipeline end to end: client brief, specification sheet, factory feasibility, client sign off, quotation, order, production tracking, quality control, delivery and installation.
- Enforce process rule gates: no quotation before feasibility confirmed; specification signed before any price; one controlled specification sheet per item; production partner never disclosed to client.
- Hold lead times, quality and margin across every custom order, and keep the order tracker current.
- Drive cabinetry as a core category and lead the sale of high value, whole room and villa projects.
- Quote, negotiate and close projects while protecting project margin.
- Build the project pipeline and convert showroom interest into specified, delivered projects.
Functional/Technical Competencies
- Must combine premium furniture retail leadership with genuine project sales and made to order fluency.
- Essential capabilities include running a large, design led showroom floor and its P&L; leading and developing both interior designers and commissioned salespeople; and driving metrics: footfall, conversion, average order value, project pipeline and project margin.
- Command of a made to order / customization workflow: interpreting client brief; reading specification sheets, dimensions, materials, finishes and fabric; managing factory feasibility and lead times; tracking production through to delivery and installation.
- Must be able to quote and close cabinetry and whole room or villa projects, protect margin under negotiation, and run a clean lead attribution and handoff system.
- Strong visual merchandising judgement to a designer standard, coordination of an in showroom concession programme, and disciplined use of POS, CRM and stock management systems.
Job Requirements
- Bachelor's degree in Business, Retail Management, Interior Design or a related field.
- Minimum 10 years' experience in premium furniture, interiors or design led retail, including at least 5 years managing a large showroom or flagship floor and leading a sales team.
- Demonstrable experience of project based / interior design selling and of made to order or customized furniture is strongly preferred.
- Interior design, space planning or project management qualification an advantage.
- A valid UAE driving license is useful for client site and project visits.
- Fluent professional English (written and spoken) essential. Arabic is an advantage for the local clientele.
- Confident with POS / ERP (D365 or equivalent), CRM and stock management tools; strong commercial numeracy; visual merchandising and space planning ability.
Internal and External Interactions
- Internal: GMG Home stakeholders — Operations Manager; VP, GMG Home; Finance; Marketing; Sales Administration (custom orders); Supply Chain & Logistics; Human Resources.
- External: Retail and project clients; interior designers, architects and stylists; concession brand partners; delivery and installation partners.
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