Store Manager

Position Objective

Financial Responsibilities

• Drive the store team to achieve store targets and key performance indicators.
• Maintain store shrinkage below 0.2% of cost of sale.

Process and Operations

• Conduct regular financial and stock audits.
• Update, track, and communicate the store dashboard.
• Maintain visual merchandising standards.
• Manage employee records, leave, passports, performance history, conduct history, and rosters.
• Oversee opening, closing, replenishment, back-store operations, and daily store activities.
• Recruit, train, and develop the sales team.
• Manage store expenses, budgets, and financial goals.
• Implement company policies and security measures to support compliance and prevent theft.

Customer and Team Management

• Drive club apparel, NPS, and DSES goals.
• Maintain relationships with mall management and communicate with office support teams.
• Address customer inquiries and concerns while seeking to exceed expectations.
• Manage employee performance and conduct.
• Conduct team meetings, communicate expectations, and provide constructive feedback.

Learning and Development

• Continuously upgrade the skills of the store manager and team.
• Identify team learning gaps and create processes to address them.
• Conduct new-hire training and ongoing product knowledge sessions.
• Create a pipeline of future store managers.

Desired Experience

• At least 5 years of progressive experience in a customer-centric role.
• Strong management experience, leadership skills, and problem-solving skills.
• Proven success in customer engagement and achieving or exceeding store sales KPIs.
• A bachelor's degree in business administration, retail management, or a related field is preferred.