Store Manager

To be responsible for the efficient running and operations of the store

To Develop and grow the ready-to-wear & made-to-measure areas of the business.

To Market & network Gieves & Hawkes locally & regionally

To lead, develop and manage an outstanding team who consistently deliver an exceptional customer experience.

To achieve and exceed set financial targets and KPI’s

To always be an ambassador of the brand and key corporate values

To achieve set financial targets on a daily/weekly/monthly/quarterly and annual basis

To liaise with and update the Reginal Manager regarding all financial targets and weekly reports relating to the department.

To ensure that the sales team are updated daily with progress on the weekly, monthly and year to date performance and tasked accordingly

Daily, weekly, monthly and Annual KPI management including but not limited to conversion rates, ATV, UPT and CRM Data Capture – all for both the store and the individual members of the team.

To always deliver an outstanding customer experience

To always maintain excellent levels of customer service within the store

Engage with customers making purchases to establish their present and future requirements.

To monitor and deliver outstanding after sales service

To ensure a well-trained, well-groomed, enthusiastic sales team are always on hand to meet, greet and host their customers

To ensure the store delivers an outstanding customer experience the highest standards of housekeeping and visual merchandising standards must be maintained.

Stock Management and Security

To ensure that the store has correct stock levels, always, and that replenishment orders are placed in liaison with the merchandise and planning team.

To monitor and act upon all stock and takings discrepancies immediately in liaison with the Stock Control Dept and Merchandise and Planning Dept

To ensure that weekly and seasonal deliveries, goods in and out and negative stock procedures are undertaken as per the set G&H guidelines

To effectively manage staff, in close liaison with the Human Resources dept. With reference to recruitments, induction, training, disciplinary matters, appraisals and payroll. To ensure that correct staffing levels are always maintained

To ensure everyone in the team receive thorough product knowledge training throughout the year

To hold daily meetings to ensure the team is updated and to receive feedback on all relevant store matters

To ensure that all staff are well always presented and portray an appropriate brand and company image

To maintain close communication with the company’s HR manager and HR Dept

To have a good awareness and understanding of the company’s disciplinary procedures as stated in the company handbook

To motivate the team through encouragement, setting of individual objectives and accountabilities, giving reinforcement and feedback to enhance the team’s development and performance

To ensure that the store complies with the company’s H&S policy.

· Achievement of CRM Data capture targets against sales placed through the till

· Work with the Regional Manager/Marketing Manager to plan localised events and to ensure invitation lists are accurate and relevant customers are invited