Store Management Assistant / Specialist
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Key skills for this role
Role Overview
The Store Management Assistant / Specialist supports daily store operations, staff coordination, inventory management, customer service, sales performance, merchandising, compliance, and administration.
The role works with store management and retail, warehouse, procurement, finance, marketing, HR, and customer service teams.
The position is full-time and based in the United Arab Emirates.
Key Skills for This Role
Full Job Posting
Role overview
The Store Management Assistant / Specialist supports daily store operations, staff coordination, inventory management, customer service, sales performance, merchandising, compliance, and administration.
The role works with store management and retail, warehouse, procurement, finance, marketing, HR, and customer service teams.
The position is full-time and based in the United Arab Emirates.
Core store operations
- Support daily operations, opening and closing procedures, company policies, procedures, and service standards.
- Coordinate staff schedules, attendance, task allocation, breaks, shift coverage, leave, and peak-period staffing.
- Support onboarding, training, performance monitoring, and operational feedback for store employees.
- Maintain operational records, including sales, inventory, schedules, complaints, maintenance, incidents, cash, and stock transfers.
Sales and merchandising
- Support sales and profitability targets, daily performance monitoring, forecasting, business planning, and store-performance reports.
- Track retail KPIs and identify performance gaps.
- Support promotions, seasonal activities, product launches, pricing, signage, displays, and visual-merchandising standards.
- Monitor product availability and coordinate replenishment for high-demand products.
Inventory and fulfillment
- Coordinate deliveries, quantity verification, stock counts, cycle counts, inventory reconciliation, and transfers.
- Investigate inventory discrepancies and monitor damaged, defective, expired, obsolete, slow-moving, fast-moving, and low-stock products.
- Maintain clean, organized, secure stockrooms and follow stock rotation and storage procedures.
- Coordinate orders, reservations, collections, deliveries, click-and-collect, and omnichannel fulfillment.
Customer service and controls
- Assist with complaints, returns, exchanges, service recovery, routine issue resolution, and customer feedback.
- Support cash management, POS operations, transaction reconciliation, refunds, discounts, voids, and controlled transactions.
- Monitor security and loss prevention, and report suspected theft, fraud, unauthorized activity, or inventory loss.
- Monitor store facilities, cleanliness, safety, fire and emergency requirements, incidents, and maintenance issues.
Required qualifications
- A diploma or bachelor's degree in Retail Management, Business Administration, Marketing, Sales, Commerce, or a related discipline.
- 2–5+ years of experience in retail, store operations, sales supervision, customer service, or a related role.
- Strong retail operations, customer-service, inventory, stock-control, POS, reporting, organizational, analytical, communication, and problem-solving abilities.
- Fluency in English is required.
Preferred qualifications
- A bachelor's degree in Retail Management, Business, Marketing, Commerce, or a related field is preferred.
- Previous supervisory or team-lead experience, high-volume store experience, and knowledge of retail KPIs are preferred.
- Experience with inventory audits, shrinkage control, stock reconciliation, visual merchandising, promotions, omnichannel retail, and e-commerce fulfillment is preferred.
- Arabic, UAE retail experience, and experience across the UAE and GCC are advantageous.
Systems and tools
- Use POS, inventory-management, ERP, CRM, workforce-management, scheduling, reporting, dashboard, e-commerce, and omnichannel systems.
- Microsoft Excel, Word, and PowerPoint are included among the required tools.
- Experience with SAP, Oracle, Microsoft Dynamics 365, Salesforce, or Shopify is an advantage.
What the employer offers
- The employer describes competitive salary, performance-based incentives, structured training, professional development, and a comprehensive benefits package.
- The role offers exposure to sales, operations, inventory, customer experience, and team management, with potential progression into retail management roles.
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