indeed
Stewards Hostess
Unknown
Maharashtra, IND
Full-time
Onsite
INR 8,651.07 to INR 20,991.32 per month
Discovered 6 days ago
Guest serviceRestaurant reservationsSeating plan managementFood and beverage serviceTelephone etiquettePOS systems
Free
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Guest serviceRestaurant reservationsSeating plan management
Role Overview
Restaurant hostess role within food and beverage service.
Responsible for welcoming guests, managing seating and reservations, and creating a professional first impression.
Reports to the Restaurant Manager or Food and Beverage Supervisor.
Key Skills for This Role
Guest serviceRestaurant reservationsSeating plan managementFood and beverage serviceTelephone etiquettePOS systems
Full Job Posting
Role Overview
Restaurant hostess role within food and beverage service.
Responsible for welcoming guests, managing seating and reservations, and creating a professional first impression.
Reports to the Restaurant Manager or Food and Beverage Supervisor.
Hostess Responsibilities
- Welcome and greet guests upon arrival and assist with seating.
- Manage seating according to reservations, table availability, guest preferences, and restaurant capacity.
- Handle reservations, maintain reservation records, and keep the seating plan updated.
- Escort guests to tables, provide menus, and answer reservation enquiries by telephone.
- Explain menus, restaurant facilities, promotions, operating hours, and special events.
- Monitor waiting times and keep guests informed during busy periods.
- Handle guest feedback and complaints professionally and escalate issues when necessary.
- Coordinate with restaurant management, service staff, kitchen, and other departments.
- Assist with VIP, group, corporate, and special-event arrangements.
- Maintain clean and presentable entrance, reception, waiting, and host-desk areas.
Food and Beverage Operations
- Set up and clear tables according to hotel standards.
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