Stella Maris - Support Worker

Stella Maris operates on a 24-7 basis (split between day and night support teams), it is a low threshold service working with people who have a long history of street drinking and homelessness, some of whom do not wish to cease drinking.

The project delivers services based on the principles of harm reduction.

The project provides in-house catering for all residents.

Your new role You will be a member of a multi-disciplined team using holistic approaches to support Depaul service users.

Working to a housing-led, low threshold, harm reduction approach, where service users receive a high degree of support and advice.

Depaul has a commitment to service user participation and to empowering our service users to manage their own lives.

To support the effective day to day running of the service.

You will undertake daily reception and building management tasks, support service users in their transition into the service, to use the service effectively.

You will support key workers to deliver bespoke personalised support plans to clients, including the delivery of activities.

• To be the first point of contact for service users, agencies, contractors, visitors etc. Ensuring a warm, professional, welcoming and engagement
• Ensure the practical needs of our services users are met on a day to day basis. Where necessary, supporting service users with meal preparation, laundry and general upkeep of their living space.
• Ensuring service users records are being maintained
• To provide colleagues with timely and accurate communication relating to service users.
• Assist case workers to meet the needs of service users in line with support plans and safety and wellbeing management plans i.e. undertakes activities identified by caseworkers that supports service users in meeting their personal goals. For example; financial, creative or educational activities and assistance to communicate with others
• To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.
• Undertake cleaning duties as assigned by LMT and in accordance with health & safety practices
• To ensure all health & wellbeing and building checks are completed and recorded in line with local procedure and Depaul policy
• To identify building defects in line with organisational health and safety standards
• To ensure that Health and Safety standards are met within the project in accordance with Depaul’s Health and Safety policy and the services risk assessments.
• Carry out project administration tasks such as upkeep of petty cash, project statistics, invoices, record keeping, Service User’s files, OTIS, Incident and Accident Reporting etc.
• To remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies.
• To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent
• To at all times undertake your role in a professional manner maintaining a high quality standard of work in line with Depaul Values and ethos.

The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.