State Manager Home Assessing WA/SA

The role

Provide direction, support, training, and coaching to ensure the accountability and purpose of each member of the Home Assessing team is clearly understood and skills are developed to support planned business performance.

• Direct responsibility for the On-road Assessing Team and, Desktop Assessing Team.
• Act as key department liaison for internal & External stakeholders.
• Work closely alongside the Commercial Manager to vet and procure selected supplier services with appropriate governance, compliance and contractual frameworks, attending interstate when required.
• Lead, drive, and develop capability team meetings with your Direct Report(s) and develop frameworks that will produce a highly engaged and technically strong, customer-focused home and office-based Desktop Home Assessing team.
• Coach, develop, mentor, and support your Direct Report(s) to ensure the entire team’s performance is in line and exceeds key performance indicators. and service standards, including internal processes, WH&S regulatory frameworks, and compliance requirements.
• Act as the escalation point in complex negotiations and high-profile disputes, working closely with the Claims Management Team.
• Implement and oversee WH&S regulatory frameworks to ensure risks are stringently managed.
• Monitor, manage, and audit tactical supplier performance to ensure that agreed Procurement protocols are executed in accordance with agreed contractual and best practice standards and generate the required cost and service delivery outcomes.
• Identify and report on key trends within the Home Assessing & Supply team, as well as external practices that could present risks or opportunities to Auto & General.
• Work collaboratively and effectively across the end-to-end Home value chain to ensure controls consistently deliver against overall business objectives.
• Lead the Home Assessing Team through Change Programs.
• Maintain strong knowledge of market developments in the Building Repair industry, regulatory requirements, company processes, systems, products, and brands.

What experience you’ll bring

• Extensive Senior Leadership experience through leading teams for a minimum of 5 years.
• Minimum 5 years’ experience and strong knowledge of the Home Assessing, Building Repair and Restoration environment and associated market practices and standards.
• Experience leading a team of professionals and operating effectively as part of a team with accountability for business results.