STAFF TECHNICAL SUPP ANALYST (REMEDY/ITSM/AR SERVER) | BMC Software Careers

Description and Requirements

• CareerArc Code
• 4+ years of customer-facing experience supporting software products, ideally in a software company environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to describe practical solutions to technical support problems.
• Key Skills – AR Server, Remedy, ITSM, Tomcat; Webservices; fiddler; browser debugging, Rest API,java scripts;Load Balancer; Kubernetes , docker , Jenkis. Helix OnPrem Installations.
• Additional: Windows Database (SQL/Oracle), Java, Unix, Devops ,Containers , Kubernetes
• Highly motivated, independent and flexible, with strong team-directed abilities and a collaborative – Team comes first attitude.
• Ideal candidate would possess, exposure to the installation, configuration, administration and troubleshooting, or otherwise advanced use of, relevant BMC products.
• The ability to replicate / reproduce, a customer's specific software error in order to define the cause.
• Solid experience in debugging with software development tools.
• Strong verbal and written communication skills (English, with the possibility of other languages) and the ability to interpret and answer complex technical questions, provide customer follow-up and contribution to knowledge base content.
• Why Work Here? Because You’ll Matter. ​
• We’re not hiring for roles—we’re hiring for impact . At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference. ​
• We believe in trust, transparency, and grit . Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up. ​
• Make Your Mark At Helix ​
• If Helix excites you but you're unsure if you meet every qualification, apply anyway . We value diverse perspectives and believe the best ideas come from everywhere. ​

EEOC Statement