Staff Technical Program Manager - PDLC

Role Overview

Execution Model

• Design a PDLC framework that works across Product, Engineering, Design, and all company products.
• Define artifacts, checkpoints, exit criteria, and standards for each PDLC stage.

Measurement and Adoption

• Establish trusted metrics showing how work flows, where it is blocked, and where bottlenecks occur.
• Partner with leaders across verticals to align on the model and earn genuine adoption.
• Resolve differences across business units without forcing consistency where it does not fit.

AI-First PDLC

• Define what humans and AI agents own at each PDLC stage, keeping judgment, accountability, and irreversible or customer-facing work with humans.
• Partner with Engineering on AI-agent pilots and measure their impact on delivery speed and return on investment.

Evolution and Reporting

• Review and adjust the framework based on what is working in practice.
• Report program health and progress to senior leadership.

Required Qualifications

• Experience designing or significantly evolving a delivery framework, execution model, or program management system.
• Experience leading cross-functional organizations through operational change and achieving genuine adoption.
• Experience building measurement systems from ambiguous or inconsistent data.
• Experience partnering with Engineering on applied AI or automation and measuring delivery impact.
• Strong executive communication and stakeholder influence skills.
• Comfort operating with significant ambiguity and independently structuring a path forward.
• Fluency in English as a working language is required.

Benefits and Culture

• Flexible work environment, flexible paid time off, and remote work policies.
• Equity options, pension contributions, training opportunities, health and wellness credit, and enhanced parental leave.
• Lightspeed promotes an inclusive and barrier-free workplace.