Staff Technical Program Manager, New Verticals

Drive New Verticals' Most Strategic Programs - You will partner closely with Engineering and Product leadership, Strategy & Operations, and cross-functional teams to turn New Verticals' strategy into executable technical programs. The portfolio spans growing Grocery and Convenience, scaling Retail selection and shopping experiences, evolving DashMart Fulfillment Services, and building new Merchant Services capabilities.

Lead Complex Cross-Organization Execution - New Verticals depends on capabilities across consumer experience, catalog and inventory, pricing and promotions, logistics, merchant integrations, ads, and platform infrastructure. You will establish clear ownership and milestones, surface critical dependencies and tradeoffs, and drive alignment across teams when the path forward is not obvious.

Bring Technical Depth and Systems Thinking - You will develop a deep understanding of the architecture, data flows, and operational systems behind New Verticals. You will engage in technical designs, identify scaling and reliability risks, understand how decisions in one part of the system affect the end-to-end customer and merchant experience, and help teams make pragmatic tradeoffs.

Turn Ambiguity into Strategy and Action - Many of our hardest problems do not begin with a clean scope or a single owner. You will truth-seek across technical and business inputs, frame the problem, clarify the definition of success, develop a point of view on risks and options, and create an execution path that teams and leaders can align behind.

Connect Engineering Execution to Business Outcomes - You will understand the customer, merchant, and economic outcomes behind the work and use that context to guide prioritization and execution. Whether the goal is improving speed and quality, expanding selection, making shopping easier, or improving cost to serve, you will help teams stay focused on the technical work that matters most to the business.

You’re experienced in working with large-scale distributed systems, as well as client-side and platform teams, who own Tier 0 services serving external customers. You can speak to system architecture, scalability and reliability decisions, and design trade offs.

You’re a strong leader with the ability to collaborate and build relationships across organizations, bridge gaps between teams, and successfully influence without authority.

You have strong ownership, urgency, and drive. You are willing to roll up your sleeves and dive into the details to understand and drive your programs.

You have excellent written & verbal communication skills with the ability to communicate with confidence, clarity, and focus. You can convey concepts and considerations to non-experts and experts alike.

You’ve engaged with Engineering teams on product & platform development with a thorough understanding of software development processes and project planning.

You are pragmatic and detailed in your approach and focus on progress, not perfection.

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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