Staff Technical Program Manager, Infrastructure

Infrastructure Strategy & Execution

Lifecycle Ownership: Lead cross-functional development from concept to delivery, overseeing software deliverables & improving the delivery lifecycle across cross-organizational teams.

Stakeholder alignment: Align & influence key partners in Software Engineering, Machine Learning, Data Science, Product, and Finance to drive roadmap planning and execution of large-scale infrastructure programs.

Stakeholder & Risk Management

Proactive Mitigation: Take deep ownership of program outcomes by anticipating technical risks, mapping complex dependencies, resolving ambiguity, and eliminating blockers.

Executive Visibility: Deliver clear, data-driven, and high-signal updates to senior leadership regarding program health, milestone status, risk management, and change control.

Engineering & Operational Excellence

Process Optimization: Design and streamline organizational mechanisms that increase delivery velocity, efficiency, and engineering best practices.

Reliability Focus: Partner with engineering teams to operationalize & improve company-wide availability guardrails (SLAs/SLOs) and facilitate rigorous post-incident root-cause analyses to maximize uptime and reduce Mean Time to Resolution (MTTR).

Capacity & Cost Optimization

Financial Stewardship: Drive infrastructure cost efficiency by establishing automated cloud-spend monitoring, powering engineering teams to own & optimize their respective spend, and orchestrating targeted cost-reduction initiatives.

Technical Leadership

Talent Mentorship: Mentor & develop within the program management function, raising the bar and standard for the role.

Architecture Translation: Bridge the gap between high-level business requirements and deep architectural decisions.

7+ years of technical program management experience with focus on cloud infrastructure, reliability, or platform engineering at scale.

Proven track record of managing large, multi-team software programs across globally distributed organizations and distinct time zones.

Strong technical background with experience in facilitating discussions & contributing to design decisions surrounding back-end architectural systems and platform ecosystem scaling.

Exceptional written & verbal communication skills with the ability to convey complex technical details across technical and non-technical audiences.

Proven ability to influence teams without authority, effectively manage competing priorities, and navigate ambiguity in a fast-paced environment.