STAFF, TECHNICAL PROGRAM MANAGER

Proactively identify risks, develop mitigation strategies, and drive issue resolution to maintain delivery commitments.

Lead executive-level reviews, escalation management, decision forums, and cross-functional alignment discussions.

Drive launch readiness, business sign-offs, operational preparedness, and post-launch stabilization activities.

Continuously improve delivery processes, execution methodologies, risk management practices, and governance frameworks.

Build strong partnerships with Product Managers, Engineering Directors, Architects, Business Leaders, Operations Teams, Market Leaders, and Executive Stakeholders.

Influence decisions through data-driven analysis, structured communication, and fact-based recommendations.

Prepare executive-level status reports, program updates, business reviews, risk assessments, roadmap discussions, and strategic planning materials.

Facilitate alignment across diverse stakeholder groups with competing priorities and organizational objectives.

Communicate complex technical concepts effectively to both technical and non-technical audiences.

Establish clear ownership, accountability, governance models, and decision-making frameworks across programs.

Define program success metrics aligned to business outcomes.

Leverage program data, engineering metrics, operational insights, and business performance indicators to drive decisions.

Analyze trends and performance signals to proactively identify bottlenecks, risks, and improvement opportunities.

Develop program health dashboards and reporting frameworks that support informed decision-making.

Present actionable insights and recommendations to senior leadership based on quantitative and qualitative analysis.

10+ years of experience in Technical Program Management, Engineering Program Management, Software Engineering, or related technical leadership roles.

Proven track record leading large-scale, cross-functional technology programs involving multiple engineering teams and stakeholders.

Experience driving end-to-end delivery from concept through production launch and adoption.

Strong understanding of Agile, Scrum, Kanban, Program Increment Planning, and modern software delivery practices.

Prior experience in software engineering, systems engineering, solutions architecture, or a similar technical discipline.

Ability to engage in architecture reviews, technical design discussions, dependency management, and technology decision-making.

Strong understanding of distributed systems, APIs, cloud-native platforms, data platforms, service-oriented architectures, and platform engineering principles.

Experience with operational excellence, observability, monitoring, incident management, and reliability engineering concepts.

Exceptional ability to influence without authority across multiple organizational levels.

Demonstrated experience managing complex stakeholder landscapes involving Product, Engineering, Business, Operations, and Executive Leadership.

Ability to effectively navigate ambiguity, shifting priorities, and organizational change.

Experience presenting to senior leaders and driving alignment on strategic initiatives.

Outstanding written and verbal communication skills.

Ability to develop executive-ready reports, business reviews, strategic presentations, roadmap updates, risk assessments, and operational communications.

Strong analytical and problem-solving skills with a data-driven approach to decision making.

Experience synthesizing information from multiple sources into actionable insights.

Expertise using Jira, Confluence, project management tools, collaboration platforms, and reporting dashboards.

Experience with program metrics, portfolio reporting, roadmap planning, and dependency tracking tools.

Familiarity with cloud technologies, engineering delivery systems, and modern software development environments.

Customer obsessed and business outcome focused.

Demonstrates high integrity and respect for the individual.

Operates effectively in highly complex and ambiguous environments.

Continuously seeks opportunities for innovation, simplification, and operational excellence.

Builds strong teams and fosters a culture of accountability, collaboration, and continuous improvement.

Master's degree or Bachelor's degree in Computer Science, Information Technology, Engineering, or related field and 8+ years of experience in Engineering, Technical Program Management, Engineering Program Management, Product Management, or related area.

10+ years of experience in Engineering, Technical Program Management, Engineering Program Management, Product Management, or related area.

Preferred: Experience leading retail technology, asset management, IOT related initiatives.

Experience supporting global or multi-market technology organizations.

Experience managing platform modernization, large-scale migrations, or enterprise transformation programs.

PMP, PgMP, SAFe, Scrum, or equivalent program management certifications.

Demonstrated experience leading strategic programs that delivered measurable business impact at scale.