Staff Software Engineer-Voice Platform (SIP/VoIP)

Minimum Requirements

• 8+ years of professional software engineering experience, including senior/lead-level impact
• Hands-on proficiency in C for systems or network-oriented software
• Hands-on proficiency in Java for backend service development
• Strong networking fundamentals (TCP/IP, UDP, TLS, sockets, and network debugging)
• Strong Linux experience in development and production environments
• Experience designing, building, and supporting services in cloud environments (preferably AWS)
• Experience leading technical initiatives from architecture through production delivery
• Demonstrated ability to mentor engineers and influence technical direction
• Strong communication skills across engineering, product, and operations
• Experience supporting mission-critical, high-availability production systems
• Ability to learn SIP/VoIP and real-time communications concepts quickly
• Ability to balance quality, performance, security, and delivery timelines

Desirable Skills

• Spring Boot and web application development
• Broader AWS experience (ECS/EKS, API Gateway, SQS/SNS, DynamoDB/RDS, CloudWatch, IAM, CloudFormation/CDK/Terraform)
• Experience with SIP, VoIP, or open-source telecom platforms (e.g. OpenSIPS, Kamailio, Asterisk, FreeSWITCH)
• Genesys Cloud CX, contact-center, carrier, CCaaS, UCaaS, or CPaaS experience
• Multi-region deployments, Kubernetes, service mesh, and zero-downtime release practices
• Security for networked systems (TLS, mTLS, SRTP, IAM, network segmentation)
• Strong observability and incident-leadership background
• Working at Genesys
• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
• Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
• What Happens After You Apply
• After you apply, here's what you can typically expect:
• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.
• Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
• Stay Connected
• Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
• Get notified about relevant opportunities .

Be the one building what's next - where AI, experience and impact come together.