Staff Software Engineer

Role overview

Core responsibilities

• Translate product and business problems into structured, testable specifications with scope, interfaces, constraints, non-goals, and acceptance criteria.
• Drive scalable, performant, and reliable architecture for Workplace Service Delivery and multi-tenant enterprise deployments.
• Direct AI coding agents, maintain their context, and decide when to delegate work versus implement directly.
• Design automated tests, evaluation suites, CI/CD quality gates, guardrails, and least-privilege execution environments.
• Evaluate software for correctness, security, performance, maintainability, and specification adherence.
• Monitor production AI for hallucinations, drift, safety regressions, and other deviations from intended behavior.
• Mentor senior and lead engineers and improve the team’s AI-native engineering practices.

Experience requirements

• 10+ years designing and building scalable, reusable enterprise software products and components.
• Production experience with AI-native methods, agentic coding tools, AI-assisted workflows, or autonomous agent architectures.
• Proficiency with agent planning, tool invocation, memory management, execution policies, multi-agent collaboration, and context engineering.
• Experience building verification harnesses, evaluation frameworks, continuous evaluation pipelines, drift detection, and CI/CD quality gates.
• Strong technical depth in data structures, algorithms, system design, testing, data modeling, and modern software development.
• Working knowledge of AI-integrated system risks including prompt injection, data leakage, tool governance, model abuse, and least-privilege controls.
• Strong communication and cross-functional collaboration skills.

Technical skills

• AI/ML fundamentals including model training and evaluation, embeddings, and probabilistic LLM failure modes.
• Preferred experience includes ServiceNow platform architecture, Glide APIs, multi-tenant SaaS, workplace operations, CRM, ITSM, and field-service integrations.
• Preferred integration experience includes REST, eventing, and data federation.

Additional qualifications

• The qualifications section states that the role typically requires at least 8 years of related experience with a Bachelor’s degree, 6 years with a Master’s degree, or a PhD with 3 years of experience, or equivalent experience.
• The role determines methods and procedures on new assignments, applies judgment to complex problems, leads cross-department projects, and may coordinate other personnel.

Work personas

• ServiceNow describes flexible, remote, and required-in-office work personas, but the specific workplace arrangement for this role is not stated.

About ServiceNow