Staff Product Manager: Virtual Expert Platform, Connect Team

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

At Intuit, our mission is to Power Prosperity Around the World . We do this by creating unique products that deliver exceptional customer value. With iconic brands such as TurboTax, QuickBooks, Credit Karma, and Mailchimp , Intuit serves more than 100 million customers globally .

The Virtual Expert Platform (VEP) team sits at the center of how Intuit connects customers to trusted guidance—through Human Intelligence (HI), AI-powered experiences, and deeply integrated AI + HI workflows . VEP powers a multi-billion-dollar Services business (including QuickBooks Live and TurboTax Live), enhances Customer Success by combining AI with human expertise, and enables Sales and Growth motions by connecting prospects and customers to the right expertise at the right time.

VEP delivers configurable, reusable platform capabilities that connect customers and small- and mid-market businesses to many forms of expertise—ranging from self-help and AI-assisted experiences to live, real-time expert engagement—across all Intuit products. This VEP team manages the capabilities that determine the best way to route a customer to the right expert and expertise and builds and manages various capabilities that support this experience end to end. We are seeking an exceptional platform product manager who brings deep technical experience in building and scaling mission-critical platforms. The ideal candidate is a strategic thinker with strong technical acumen with a track record of delivering enterprise-grade platforms that unlock customer and business value.