Staff Product Manager, Monetization & Billing

Pantheon's WebOps Platform powers the open web, running more than 700,000 websites in the cloud for customers including Google, Princeton, Salesloft, and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon's multi-tenant, container-based platform enables organizations to manage all of their websites from a single dashboard.

Pantheon is seeking a Staff Product Manager to lead how Pantheon delivers monetization and billing in the product, owning the infrastructure that turns pricing and packaging decisions into what customers actually experience — and using that ownership to move the metrics that matter with a high degree of independence. You'll build and run the billing, metering, and entitlement systems that make Pantheon's plans, tiers, and add-ons real, and use that platform to optimize what customers buy: driving upsell and expansion, and reducing downsell and churn.

You'll operate with minimal oversight, owning how Pantheon delivers and monetizes through the product — including how we enable partner and agency monetization — while partnering closely with Finance, RevOps, and Sales leadership on the underlying pricing and packaging decisions. You'll also mentor other PMs working on adjacent growth and monetization initiatives. The job is measured on outcomes: NRR, expansion, and reduced churn/downsell, and on the strength of the strategy and infrastructure you build to deliver them.

Own net revenue retention (NRR) for the WebOps Platform: drive expansion and upsell, shape how packaging and tiers show up in-product, and reduce downsell and churn

Own and report on the metrics that matter: NRR, expansion revenue, and partner-sourced revenue, in partnership with Finance and Analytics

Partner cross-functionally on pricing and packaging strategy across self-serve, sales-assisted, and enterprise motions, bringing data and trade-off analysis to those decisions