Staff Product Designer

We're hiring a Staff Product Designer to set the visual and experiential direction of a global brand, and to build the products that carry it.

This is not a role that inherits a finished system and maintains it. Our design system is young, our brand is ready to evolve, and we have entire product categories still to launch. You'll have unusual latitude to decide what Taptap Send looks and feels like across more than 70 markets, and unusual proximity to the decisions that change the company’s trajectory.

Concretely, you'll own:

Brand and visual evolution. Push our identity somewhere distinct and memorable without losing sight of the fact that people come to us to complete an important financial task and should leave feeling rewarded for it. Visual distinctiveness in service of trust, not in tension with it.

The design system. Expand it from a component library into real infrastructure: tokens, motion, content patterns, and the documentation that lets a small team ship consistently across mobile, web, and internal tools.

New product offerings. New surfaces and new lines of business, taken from a rough hypothesis to a shipped product with measurable impact on customers and on the business.

The craft bar. You hold the standard for what great looks like here, and you're the person who helps make the call on when something is genuinely done.

You'll work across product, engineering, growth, compliance, and go-to-market, in a company that moves fast and expects extreme ownership.

Define the design direction for a brand used across four continents, and see your decisions reach customers within weeks rather than quarters

Take ambiguous, high-stakes problems — new markets, new products, unfamiliar regulatory terrain — and turn them into shipped work, not decks

Use AI tooling to compress the distance between idea and reality: prototype in hours, run more experiments than a team our size should be able to, and hand engineers front-end work that already sits close to spec

Build the system, the brand, and the products on top of them, rather than choosing one lane

Set the craft standard for a growing design team and raise the bar for everyone around you through the work itself

Your portfolio shows range and depth. Consumer mobile products you took from ambiguity to launch, plus evidence of systems thinking — not just screens, but the structure underneath them.

Craft fundamentals are table stakes for you. Visual hierarchy, typography, content strategy, micro-animation, information architecture. We're not going to teach these; we're going to learn them from you.

You reach for AI tools as naturally as design tools. LLM-assisted prototyping, code editors, component generation, workflow automation — and you have a point of view on where they genuinely increase velocity versus where they produce plausible-looking work that fails in the details.

You sweat the details and know which ones to trade away. Pixel-perfect where it matters, pragmatic where it doesn't, and clear about the difference.

You care deeply about our customers. You've either lived something close to their experience — sending money home, navigating financial systems that weren't built for you — or you're the kind of designer who does the work to understand it, and puts the use case at the center of every system you build.

You're comfortable being the most senior designer in the room. You influence roadmaps through evidence, prototypes, and shipped artifacts rather than authority.

Fintech, marketplaces, or other high-trust consumer categories are a plus.

Impact first

Team next

Accept reality

Propose solutions

Win with grit

Be proactively candid, with yourself and others

Love the particular

Own it

Create positive energy

Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.