Staff Facilitator & Training Coordinator

Qualifications

• Required
• Associate's or Bachelor's degree in HR, Education, Organizational Development, Business Administration, or related field — or equivalent professional experience
• 3–5 years facilitating training in contact center, customer service, financial services, or similar environments, with demonstrated success in blended learning (ILT, VILT, eLearning)
• 1–3 years of training coordination, learning operations, HR administration, or event/program management
• Experience with at least one enterprise LMS (Workday Learning, Docebo, Cornerstone OnDemand, or equivalent)
• Proficiency with virtual platforms (Zoom, Teams, Webex, Google Meet) and Microsoft Office or Google Workspace
• Clear, professional written and verbal communication; comfort compiling and presenting clean, accurate metrics
• Preferred
• Certifications: ATD (CPTD/APTD), Kirkpatrick Four Levels®, ICF, or equivalent
• Familiarity with financial services, tax, accounting, or small business software (QuickBooks, Intuit product suite)
• Exposure to adult learning principles (Knowles), ADDIE/SAM, and Kirkpatrick L1–L4 evaluation
• Coaching background with struggling/resistant learners; experience with Smartsheet, Asana, or Jira
• Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.