Staff Engineering Operations Technical Program Manager

The Team

Responsibilities and Duties

• Lead advanced break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure.
• Support engineering bring-up activities, including component validation and firmware interaction testing.
• Diagnose system-level failures involving thermal behavior, power anomalies, network configuration, and BIOS/BMC issues.
• Collaborate with server engineering teams to perform root cause analysis and propose corrective actions or design improvements.
• Support deployment and rollout of next-generation hardware platforms through structured validation and qualification cycles.
• Interface with facilities and infrastructure teams to understand environmental factors impacting system reliability.
• Develop and maintain standard operating procedures (SOPs), troubleshooting guides, and validation documentation.
• Provide guidance and mentorship to junior technicians and engineers on troubleshooting methodologies and hardware diagnostics.
• Participate in on-call rotations or off-hours support during critical engineering milestones or hardware bring-up phases.

Essential

Desirable

USA Benefits

• In addition to a competitive salary, Graphcore offers flexible working and a comprehensive benefits package designed to support your health, wellbeing and financial future. Our benefits include medical, dental and vision coverage, Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), disability and life insurance, a 401(k) retirement plan, commuter benefits, wellness services and an Employee Assistance Programme (EAP). We welcome people of different backgrounds and experiences; we're committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.