Staff Engineer, Internal Technology & Infrastructure

We're hiring a Senior / Staff / Principal Engineer, Internal Technology & Infrastructure to own the technical operating layer that lets Redesign work, build, and ship: endpoint and device management, identity, cybersecurity, office and cloud infrastructure, deployment reliability, observability, and the internal support systems that keep builders moving.

You will report to a VP of Technology, and join a global technology practice built around senior individual contributors with unusually broad ownership. In this role, you will own a full technical domain and build it around agentic principles.

At Redesign, AI has changed the shape of technical work. Experienced engineers ship exponentially more complexity, more production software is written by people with deep domain expertise rather than formal software training, and agents act on our code, data, and infrastructure. The old boundaries between IT, infrastructure, and developer experience no longer hold cleanly. This role owns the foundation that lets a much wider range of builders move quickly, safely, and with clear guardrails.

Deliver the internal technology surface every teammate depends on. You will own device management, office networking, identity, SaaS administration, onboarding, offboarding, endpoint security, and the helpdesk surface. Repeated support should become runbooks, automations, and agent-assisted workflows.

Operate the infrastructure behind agentic development. You will design deployment infrastructure, CI/CD, observability, secrets, private networking, incident response, and the execution environments where engineers and agents build, test, and ship.

Set the technical direction for internal systems. You will decide what we buy, consolidate, automate, or bring in-house. You will partner with compliance on audit readiness and security posture.

We value and actively seek exceptional talent from all backgrounds and experiences, recognizing that excellence takes many forms. The strongest candidates have been selected into high-talent environments, distinguished themselves within them, earned unusually broad scope or trusted ownership, progressed rapidly, or done work that changed the trajectory of a team, product, company, or field. While every path is different, we believe the most successful candidates for this role will share the following characteristics:

10-12+ years of engineering experience, with meaningful time at staff, principal, or equivalent level at a technology company. You have anchored the technical work of a small, fast team before, and you have owned the internal technology, infrastructure, or security surface for an entire company end-to-end.

You are most productive in Python or TypeScript and treat infrastructure as code as a baseline. You have hands-on depth across AWS and Terraform, containerized deployment platforms, private networking, observability, identity, endpoint security, and device management. Our stack includes Dokploy, Tailscale, Okta, Jamf, CrowdStrike, GitHub Actions, and SSM; you should be comfortable owning systems like these end-to-end.

You are deeply AI-native. LLMs and agents have rewired how you work. You have built sophisticated systems on top of coding agents like Claude Code or Cursor, and have used them to improve support workflows, infrastructure automation, code review, runbooks, memory/context management, or deployment reliability.

You have stood up internal technology or developer-experience products that teams used every day. Templates, code-review automation, workflow and agent frameworks, internal CLIs, deployment paths, self-serve support, or shared libraries that made adjacent teams faster.

You are comfortable being the technical partner the firm's compliance function leans on.

Technology is one of your passions, and you find deep meaning in some other pursuit to which you've devoted your time, thought, and effort: a creative or athletic outlet, a family business, or service.

Strong plus: track record of standing up an agentic helpdesk, internal copilot, or self-serve IT system that teams have relied on. Track record of running vendor consolidation as a strategic initiative.

Bonus: a quantitative degree (or a few) from a strong program; open-source contributions; published work; or a side project other people have actually used.

A relentless builder who treats operational and reliability work as engineering work. Tickets are signals you turn into systems.

Allergic to repeating yourself. If you have answered the same question twice, the third answer is a runbook, a skill, or a piece of automation.

A clear writer. Your incident write-ups, runbooks, and onboarding docs are short, specific, and read like the work of someone who cares about the next person or agent who has to use them.

A commercial thinker who understands the shifting economics of build/buy in the age of AI

You have thrived in a group of passionate, talented, diverse, and low-ego individuals because these kinds of people love working with you.

You have accomplished something most people haven't: started a company, won an international academic award, shipped a product loved by many, performed music around the world, or overcome difficult circumstances to succeed. You have dedicated your life to excellence in your craft.

Our company values are the standards and norms that shape how we make decisions, build teams, serve patients, and partner with one another. They define what you can expect from us and what we expect from every person who joins our team. We share them openly so candidates can decide whether this way of working will bring out their best.

Patients are waiting: Work with the urgency that patients deserve.

AI sets the floor: Nothing short of what AI in expert hands can deliver; taste and judgment own the last mile.

Stack the team: Talent density is our greatest asset; raise the bar with every hire.

Trust people, challenge ideas: Assume good intent; never shy from rigorous debate.

Sweat your craft: Take pride in your work; seek feedback to continuously improve.

Go beyond: Your role, comfort zone, and expectations for what’s possible.

Be the partner you want: High integrity, responsive, and genuinely invested in shared success.

No shortcuts: Patient safety, clinical standards, and partner trust above all.