greenhouse
Staff Engineer - Backend (Post Purchase Experience)
Coupang
Bengaluru, IND
Full-time
Senior · 7+ years experience
Hybrid
Discovered 3 weeks ago
JavaKotlinKafkaActiviti BPMNTemporalMySQL
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Role Overview
The C-Returns Platform team owns the end-to-end lifecycle of cancellations, returns, and exchanges for Coupang's e-commerce ecosystem. We process millions of post-purchase resolution requests through our customer facing Coupang App and CS/back-office channels, serving both Korea and Taiwan markets. Our platform is mission-critical infrastructure that directly impacts:
Customer satisfaction — making post-purchase resolution fast, transparent, and predictable
Inventory protection — minimizing inventory loss through structured collection logistics, QA inspections, and time-bound auto-withdrawal policies
Business agility — enabling rapid policy changes through event-driven architecture with visibility and adaptability
Key Skills for This Role
JavaKotlinKafkaActiviti BPMNTemporalMySQL
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Company Introduction
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Role Overview
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