SrMgr-Sales I

Role Overview

Education and Experience

• High school diploma or GED plus two years of experience in sales and marketing, guest services, front desk, or a related field.
• Alternatively, a two-year degree from an accredited university in business administration, marketing, hotel and restaurant management, or a related field.
• The degree alternative does not require prior work experience.

Market Opportunities and Revenue Growth

• Target group and catering customers, markets, and segments with an emphasis on proactive solicitation and customer saturation.
• Work with group and catering partners to manage business opportunities effectively.
• Identify, qualify, and solicit new business to achieve individual and hotel revenue goals.
• Develop group and catering sales plans and action strategies.
• Design, develop, and sell creative dining events.
• Maximize revenue by upselling packages and creative catering options.
• Understand competitors, economic trends, supply, demand, and other market factors that affect selling.
• Use negotiation and creative selling skills to close business and negotiate contracts.

Exceptional Customer Service

• Handle complex business involving significant revenue potential and high customer expectations.
• Build relationships with existing and new customers to generate future bookings through sales visits, entertainment, FAM trips, and trade shows.
• Develop community relationships to strengthen and expand the customer base for group and catering sales.
• Support brand service and relationship strategies and improve customer loyalty through exceptional service.
• Apply brand and hotel customer service standards and daily service principles.
• Assist clients before and during plans and events, recommend suitable features and services, and maintain loyalty to the hotel and brand.
• Understand target customers, their businesses, and their concerns to provide stronger business solutions before and during events.

Relationships and Additional Duties

• Coordinate with external hotel sales channels, including market sales and strategic accounts, to ensure complementary sales efforts.
• Manage relationships with key internal and external stakeholders and use sales resources and administrative support staff.
• Use the intranet to obtain resources and information.
• Conduct site inspections and prepare proposals, contracts, and client correspondence.
• Support reservations operations as needed.

About the Employer